Queja #4 Go4Casino

Casino does not pay my withdrawal

Por Jonni K.

hace 1 mes

I made my first withdrawal on Wednesday 8.4. which was rejected in 6 hours and asked for additional documents. I submitted them and on 9.4. I made a new withdrawal which has still not been approved after almost 120 hours even though I have been told that the account is fully verified. I sent them my bank statement, mobile operator certificate, passport photo, selfie with passport, photo of the back cover of the passport.
Yet they keep saying that you will receive the withdrawal soon even though I have not received it in almost 120 hours.
I am asking for help so that they refund the 500.02€ withdrawal immediately, because according to them the case has also escalated

Casino en conflicto Go4Casino

Motivo Pago retrasado

Cantidad €500.02

Discusión

AskGamblers

• Support Team

hace 1 mes

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

gamblerr123

• Finlandia

hace 1 mes

Casino paid my withdrawal today after this complaint.

Please players, stay away from LCS Limited brands, they delaying withdrawals on purpose!

Thank tou askgamblers

AskGamblers

• Support Team

hace 1 mes

Dear @gamblerr123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Go4Casino

• Representative

hace 1 mes

Dear gamblerr123,

Please note that, as part of our standard procedures, additional documentation may be requested at any stage to complete the necessary verification checks. This process, combined with regular gameplay reviews, may occasionally result in delays in processing withdrawals.

We can confirm that your withdrawal has now been successfully completed from our side. Kindly let us know if the funds have been received.

We sincerely apologize for any frustration caused and thank you for your patience and understanding.

Kind regards,
The Go4Casino Team

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