The CAD 3400 payment was declined resulting in the worst experience I have ever had
I am a player from Canada. I discovered Gamblezen through Askgamblers, where the website was verified and received a high rating of 9.3. Based on this trust, I chose to open an account and began playing.
My username is Jacksonq716. On April 24, 2025, my account balance reached CAD 1900, and I proceeded to make a withdrawal request. According to the website’s withdrawal policy, I submitted three withdrawal requests for CAD 750, CAD 750, and CAD 400, with withdrawal IDs ID37352612, ID37352614, and ID37352619.
I completed all KYC verifications as requested by the website, as well as additional verification steps detailed in an email from the KYC team the following day. (Although my payment method was Interac, they also demanded pre-authorization and direct deposit information from other bank accounts.)
Unfortunately, on the third day, my withdrawal requests were canceled without any notice or explanation through the website’s backend.
I immediately contacted the online support team. However, they informed me that my withdrawal requests appeared normal on their end and that any issues could only be addressed by emailing their KYC department, as live support could not handle or identify the problem.
I emailed the KYC department while continuing to play on the site. Eventually, my balance grew to CAD 3400 — without receiving any bonuses (please refer to the attached screenshots). I submitted five separate withdrawal requests, each under CAD 700, following the site’s guidelines.
However, none of these new withdrawal requests were processed either.
I sent two emails to the KYC department but have received no response at all.
This entire experience blatantly violates the website’s stated commitments and withdrawal policies.
I respectfully request that AskGamblers intervene in this matter and to provide a fair resolution and necessary assistance.
Thank you for your attention to this serious issue.
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