Gunsbet Casino - Discrimination, Failure to Verify Account & Account Closure

Dear @Lauren,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Dear Lauren,

We strictly follow our current Terms and Conditions, stated at our website
Every player creating an account confirms that he agrees with them and accepts them
As per our rules : "You will not be able to Bet with Real Money if you are a citizen of Spain, France, the United Kingdom or the United States, or you are in the territory one of these countries".
Even if you are in another country at that moment, since you are a citizen of UK, we couldn't let your account be active further. Its not about discrimination, but about gambling politics of the countries mentioned above
We also would like to remind that as per our rules the Gambler agrees that if they broke these rules or the Casino has reasonable grounds to assume that the Gambler has violated the rules, the Casino reserves the right to suspend their gaming account, cancel the bets, refuse to pay the winnings or use the funds on the Gambler’s gaming account for compensation of its own losses resulting from the actions of the Gambler. But, as an exception, we have proceeded the withdrawal of your winnings to you, sum of the winnings was bigger than the sum of the deposits in total.
Your account is closed now, it won't be re-opened.
We would like also to notify that decision is final and won't be changed

We do really hope for understanding!


Best Regards,
Gunsbet Casino

Dear @Lauren,

Please confirm when you receive the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

I can confirm that I have received the withdrawal for the amount of 200 Euros.
However I still strongly disagree with what Gunsbet have stated... I have asked them several time to check with their licence holder about their restrictions which they refuse to do. I am a UK national as this is where I was born but I consider myself a Citizen of Malta and have proved to the Casino that Malta is where I live. I live in Malta, work in Malta, pay taxes in Malta, my kids go to school in Malta, I receive health care in Malta... my one and only link to the United Kingdom is that I was born there. I play at many other casinos that have restrictions around UK players but these never affect me playing at them as I live in Malta (I am verified at all these casinos). This is the first and only casino ever to not allow me, I once had a casino question whether they could allow me but after checking with their regulator they came back to say I was right and can continue to play.

I would also like to note that If Gunsbet managers were to stop and think about what they are trying to state they would realise it makes no sense... So I ask Gunsbet on signing up/registration do you ask players where they live? Answer to this question being yes. Also do you ask players where they were born? Answer to this being no. So why would you ask where I live if this isn't what counts in your eyes but yet you do not ask where I was born but yet apparently this is the thing that counts for just your casino. Doesn't make sense that does it? Now I ask again Gunsbet will you please contact you regulator stating what I have told you about my life being in Malta but just being born in UK and ask them to clarify if I can play.

Dear Lauren,

You have already confirmed that you were born in United Kingdom, you do have British ID card and you are a citizen of UK
As per our rules, we do not accept players from UK, as we would like to avoid any possible issues with licensed activity of the British Gambling Committee
Thats why those actions from our side with your account took place.
You have received a withdrawal from us, but, unfortunately, we cannot break our own rules.
In view of all these facts your gaming account has been closed and won't be re-opened

Sorry for any inconveniences caused and thank you for the understanding!

Best Regards,
Gunsbet Casino Team

Yes I have confirmed that I was born in the UK and yes I have a UK passport but like I have also proven I do live in Malta and these restrictions have never stopped me at any other casino's. I have messaged your regulatory body in regards to this and await a response.

Based on submitter's confirmation that she received her winnings, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.