Queja #12 BetChain Casino

Delayed payments, need help

Por Ngowehara

hace 10 años

good afternoon, askgamblers and Betrally-support.
There is a problem.
I 'm not trying to create a conflict with a casino, NO-NO.
I really like this casino , and I will be there to play!
BUT, I'm waiting for his my payment of 9 days, and this no funy, realy, no funy, me need help askgamblers and betrally - manager.
Every day, you write me -Your withdrawal request will be sent to our financial department with a high priority

My request - You must help me, process time 1-2 days, i wait 9 days, I really hope the manager will do everything possible to help me, please.

I hope that the problem will be solved , and I will continue to play

Casino en conflicto BetChain Casino

Motivo Pago retrasado

Discusión

AskGamblers

• Support Team

hace 9 años

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

AskGamblers

• Support Team

hace 9 años

Dear @Ngowehara,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

BetChain Casino

• Representative

hace 10 años

HI,
I am happy to hear you enjoy playing at BetChain.
Our records do not show any pending withdrawals.
We have certainly never had a withdrawal pending for 9 days.
Please, would you email [email protected] with your account information and we will be able to research this for you.
Best,
Brian
Casino Host

Estadísticas de quejas de BetChain Casino

Resueltas 29 / 32

Cantidad promedio $18,714

Duración media de quejas 6 días

Tiempo de respuesta promedio 1 día

BetChain Casino Quejas

Ver todas las quejas contra este casino.

I'm afraid that the process won't drag on for too long

Hello! I registered a couple of days ago, was looking for new casinos for myself with a good welcome bonus, well, and chose this casino, because of the high ratings and reviews. After registration, I made the first deposit to get the bonus, but alas, nothing was credited automatically, I tried to write in the online chat, to the support mail, waited a couple of hours, no one even answered, as if no one was there and the site was abandoned. Well, I could not resist and started playing at the expense of my deposit, won a little, uploaded all the necessary documents, filled in personal data on the account and made a withdrawal request. In the chat a couple of times a day, if you manage to catch the same operator Jasmin Thompson, I wrote to her, what's the matter, check the documents and confirmation of payment, I see in the verification section all the documents were accepted, but the payment is hanging and awaiting confirmation. Maybe I don't understand something, but there can't be such long withdrawals for cryptocurrency in 2025. You even have a description about 6-8 hours for cryptocurrency. I'm afraid that the process won't drag on for too long, I liked the casino, the payout is good, but in terms of support and payout speed, I'm disappointed so far.

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Betchain is not Paying out 50 Euro since 5th of December

I made a Withdraw (50€) on 5.12.2004 since then nothing happened. Everytime I asked the Chat they said to me I had to wait a "little bit" and just ask later for updates. Or the Agents told me they sent it to the finance department. But nothing happened. Friday they told me the Manager would have a look and clear this in No time (Screenshot). But guess what? Nothing happened. Today they told me the same to wait a "little bit". So its nearly 2 Weeks and I don't believe them anymore.

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Withdrawal 2500 EUR not processed for 5 days

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Betchain Casino - I can not withdraw my winnings and my account has been blocked

Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

At first, I tried to withdraw money without documents and they refused me. Okay, I uploaded my passport and address confirmation, and put money on withdrawal, but my account was blocked. Now it's in the process of verification. They asked me to take a selfie with my passport and I did it. They demanded 48 hours for verification, but I did not receive an answer as a result.

First I sent my passport and confirmation of the address. Then my selfie and passport. The last time I sent a selfie with a passport and a piece of paper. My casino account has been blocked and I have not received a response from the casino.

I do not know if this is a normal situation. Maybe they just need more time, but it's been a long time and I'm worried. I really hope that my problem will be solved.

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$388

The problem with withdrawing money

I have a problem with the withdrawal of winnings in this casino. The fact is that on July 12 I won 4.22 LTC and from that moment the difficulties began. I sent my driver's license for verification, address confirmation, and a selfie with my license. In my account, all my documents are approved and confirmed. I also received an email that the account was fully verified, but for some reason, they refused to withdraw money to me. I don't understand what's the matter and really want to figure out this problem.

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$231

Customer Support lying and delaying withdrawals on purpose

Hello there, I was playing with BetChain for a couple of months and always lost money, this time I won a small amount of 600€ and cash out 450€. The withdrawal was delayed and I asked the support the next day, it was a male and female and both of them told me to wait for 48h and 72h.

One of the support workers told me "their is nmo withdrawals at the weekend and i should wait til monday evening please" , I read last night (sunday 14.08.2022) that they process payments 24/7 so wow first lie from a support worker on a casino site that calls them Legit and trusted ?!

Today I asked again cause I can't wait anymore but this time another worker called "babbs" told me I need to verify myself that's why it's delayed, I didnt recieved an email and the support didnt tell me that at first either.

I made my verification today, I want this to be processed honestly and asap cause this casino is shady and got wrong priorities!

I don't believe in receiving my money at all.

Thanks for the help.

Rechazada

€450

Authentication of account taking forever

Betchain is supposed to be a fast withdrawal casino. I beg to differ. I Sent my documents in and made a withdrawal and keep contacting support but they just keep saying I need to wait. No reason for it to take this long!! Ive contacted support numerous times and they just say the same thing. No response last time!!! Please verify my account and withdraw my winnings please.

No resuelta

$2,000

Withdrawal pending for long time

Dear all good day,
This is one of my favorite casinos but I have requested withdrawal of 1500,00 euros on 14.04. So far the withdrawal has not been approved and still has status "pending". After emailing and chatting with customer service from the casino I was first informed that the delay was due to heavy payouts but all my other withdrawals were finished in 1-3 days.. I honestly don't know what to believe and would like to receive my withdrawal asap.

Thank you for the support.

Resuelta