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The deposit has not been credited to the account since November 27th

Por syyplay

hace 2 años

The casino has not credited my deposit since November 27 in the amount of 54,000 RUB. The deposit was made via bank card. I provided all the documents that they requested from me.

On December 8, they wrote to me that the financial department would respond within 24 hours.

Then on December 14th they wrote that if they do not respond within 24 hours, they will credit my deposit. This of course did not happen.

On December 15th they replied your deposit will be credited soon. I asked how soon? They replied that they could not know, but soon.

There is still no money in my account. The casino has been misleading several times already. Please help me solve the problem.

Casino en conflicto Crypto Bet Sports Casino

Motivo Cantidad no acreditada

Cantidad руб.54000

Discusión

AskGamblers

• Support Team

hace 2 años

Dear all,

Following a careful review of valid information and proof presented by Crypto Bet Sports Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Crypto Bet Sports Casino

• Representative

hace 2 años

Unfortunately, user syyplay did not deposit the money he said he did, the payment provider Praxis has provided the proof; he attempted to but did not actually deposit.

Praxis statement “Please note that after doing a more deep investigation on the use case please note that we managed to locate the ATTEMPT of the user syyplay dated 27.11.2023 with the amount of 54 000 Rubbles. Based on Praxis logs, the user just attempted to deposit without actual indication of "click- deposit button" action.”

Also note that the user has failed our 'duplicate level' markers showing he has tried to open multiple accounts.

AskGamblers

• Support Team

hace 2 años

Dear all,

This complaint has been reopened as per Crypto Bet Sports Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 2 años

Dear Crypto Bet Sports Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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Cantidad promedio $986

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Site closed

Hello I am very dissatisfied. Today I received an email from them saying that they are closing their site and asking me to contact them to recover the funds. And their email address is deactivated impossible to contact them by any means. It's a scam.

From one day to the next, the site was closed without receiving any mail. The site seemed reliable, but I've been playing on it for a few months now and have never had any problems. What can I do?

No resuelta

€1,203

Completed withdrawal never arrived to my Jeton wallet

Hello,

On 23.12.2024 I made a withdrawal request of about 500 Euro to my Jeton wallet.

Some hours later I got a confirmation email, that my withdrawal of about 500 Euro was successfully completed to my Jeton wallet.

A successful withdrawal to the Jeton wallet reach my account instantly. The funds have never arrived in my Jeton account.

I have contacted the casino and they told me, that they have to investigate this issue. I don't know, why they can't solve this problem.

When they would really send the money to my Jeton wallet, they could tell me the transaction reference number from Jeton, so I don’t know, why this problem is still not solved.

I hope you can help me.

No resuelta

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No withdrawals for 4 days

On June 28 at 21:00 I registered on the website https://cryptobetsports.com, and deposited 200 usdt - 17,456.86 rub. After some time, I won 144,171 rubles and decided to bet 18,000 rubles for withdrawal, leaving the rest of the funds on my balance.

A day passed, and the application switched to “Pending” status, but no funds were withdrawn. I wrote to support but received no response. Then I put the remaining part for withdrawal and they are not withdrawn either.

As a result, I have two withdrawal requests pending - one is in the “Pending” status, the other has not yet been reviewed, 4 days have already passed.

I tried to contact the support service on the website, but it is always unavailable, I also wrote by email, and there was no response.

Resuelta

руб.144,171

The bookmaker did not withdraw my money and does not respond to my requests

I made a deposit on January 13th, played for over a week with this bookmaker and decided to withdraw part of my balance on January 21st.
The bookmaker said that they would withdraw my winnings within 48 hours, but this did not happen.
At the moment, more than 5 days have passed and the bookmaker has not given me an exact answer and deadline regarding my withdrawal of funds

No resuelta

€400