'Casino extra' is not at all approving my withdrawals. My account is fully verified but they are delaying my withdrawals, each time saying different stories. I contacted them many times, but no use. Please help me with this. I told them many times that I am raising complaint with ASKGAMBLERS but they are least bothered. Attached screenshots to prove that my account is fully verified and I requested withdrawals 5 days back, still they are not processed.
AskGamblers
Dear @Valphapuram,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Present disputed amount is 11999 EUR. I have placed 6 withdrawal requests on 25th and 26th's of April 2025.
Still they haven't approved any of my withdrawals .. as I already shared the screenshot of mail conversation initially my account was fully verified on 25 Apr 2025.
Dear @Valphapuram,
Thank you for your patience and for reaching out.
You are absolutely right—your account has been fully verified, and we confirm that you have provided all the necessary documentation. We truly appreciate your cooperation throughout this process.
At the moment, your account is under internal investigation.This is a routine procedure in line with our internal policies, designed to ensure compliance and maintain the highest level of security and fairness on our platform.
We understand the inconvenience this may cause and sincerely apologize for any frustration. Please rest assured that we are closely monitoring your case and will keep you informed of any updates via email.
Thank you once again for your understanding.
Kind regards,
The CasinoExtra Team
Dear @ASKGAMBLERS
I got mail confirmation from Casino extra.. they said they have done with their investigation and my account is fully verified now.
They started processing my withdrawals I already got two withdrawals.
But still few more pending..
As they have responded positively, I will wait some time for all the withdrawals..if I got any inconvenience I will raise complaint again. Attaching their mail proof..
As of now you can close this case.. but what they are doing is not at all correct.. after complaining on them,they are responding positively.. actually I lost trust on Casino extra.. ASKGAMBLERS helped me on this.
Thank you so much to ASKGAMBLERS..
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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