Queja #108 BetPlays Casino

Refuse my withdrawal for 8 business days

Por Ida H.

hace 1 semana

Hello!

Betplays say themselves it’s up to 5 business days. They also confirm it’s been 8 business days, and the money just stay there. They don’t help and now they ignore me in the chat, they left it open so I can’t start a new one.

They also wrote the same response every single time.

I took out the money to withdrawal 18th of may, now it’s 27th of may and they confirm themselves it’s been 8 business days (screenshot). I think this is very unfair and I would truly appreciate your help in this! I really would. They just ignore and say «they escalated it to the relevant team» but they never do.

And now they even don’t let me use the chat, they just left it open. I would truly appreciate your help! I really would.

Casino en conflicto BetPlays Casino

Motivo Pago retrasado

Cantidad kr6920

Discusión

Idahagiz

• Noruega • 1 Reseñas

hace 1 semana

Still no answer. Still automatically. Now it’s 15 days since I requested withdrawal. Still hear nothing. VIP’s don’t say anything, they say I have to wait for email. (I’ve been waiting since day 5) and still waiting.

They don’t say if something is wrong, they don’t say if everything is ok, I don’t get to know ANYTHING.

They haven’t cancelled my withdrawal, they haven’t accepted it. It just stays there. And no communication at all.

AskGamblers

• Support Team

hace 1 semana

Dear all,

This complaint has been reopened as per BetPlays Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 1 semana

Dear BetPlays Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Idahagiz

• Noruega • 1 Reseñas

hace 1 semana

Never EVER PLAY at this casino. NEVER! I’ve never experienced something like this. No one is worse than this casino at withdrawal. No one.

11 days since I requested my withdrawal and still nothing has happened. NOTHING.

Estadísticas de quejas de BetPlays Casino

Resueltas 2 / 3

Cantidad promedio $2,564

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

BetPlays Casino Quejas

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Withdrawal's been pending since April 14th

I recently joined BetPlays a couple of weeks ago.

I deposited a bunch of times on April 13-14, for a total of $5500.

I finally won my money back and have had a withdrawal pending for $5000 since April 14.

Every day I ask the live chat, and it’s always the same answer: “Our team is experiencing a high volume of customers, please be patient”.

I emailed the VIP manager, and they are of no help.

I don’t know what to do to get my money back. I didn’t even win big; it’s just my initial deposit.

Resuelta

$5,000

24 days withdrawal

3300$ withdrawal for 24 days. Every day is the same answer on the chat Hi! Sadly our meeting got postponed, but I'm insisting on it taking place as soon as possible. I will get a hold of them and follow up on your case. I am so sorry for this delay and will be very insistent on handling your case with priority. I know it's taking too long and I really appreciate your understanding and patience.

Resuelta

$3,300