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Twin Casino

0
CasinoRank
7.6
Spielerbewertung 53 Bewertungen
Beschwerde-Antwortzeit 2 Tage durchschn.
Wir überprüfen und bewerten Online-Casinos objektiv, dank unseres Casino Rank-Algorithmus, der auf über einem Jahrzehnt Erfahrung in der Zusammenarbeit mit Casinos und Spielern basiert. Zuerst die Wahrheit erfahren. Dann spielen.
Was uns gefällt
  • Flotte Auszahlungen
  • Online Spielautomaten von Top-Anbietern
  • Modernes und mobiles Design
Was uns nicht gefällt
  • Kein Live-Chat für nicht registrierte Benutzer
  • Allgemein
  • Zahlungen
  • Spiele
  • Kundensupport
  • Verantwortungsvolles Spielen

Sprachen

Englisch, Norwegisch, Schwedisch, Finnisch, Spanisch, Portugiesisch

Gründungsjahr

2017

Lizenzen

Kahnawake Gaming Commission, Curacao

Partnerprogramm

Unternehmen

Moonlite N.V.

Typ

Instant Play, Mobile

Einzahlungsmethoden

Neteller, Trustly, Skrill, MasterCard, Rapid Transfer, MuchBetter

Währungen

Euro

Auszahlungsmethoden

Neteller, Skrill, Trustly, MuchBetter, MasterCard, Rapid Transfer

Auszahlungszeiten

E-Wallets: 0-1 Stunde
Banküberweisungen: 2-6 Tage
Schecks: Nicht im Angebot
Zahlungskarten: 2-7 Tage
Bearbeitungsdauer: 24 Stunden

Auszahlungslimit

50.000 EUR pro Woche

Software

Betsoft, Big Time Gaming, Evolution Gaming, Gamomat, Genii, GiG Games, GreenTube, Hacksaw Gaming, High5Games, Games Global, NetEnt, Nolimit City, Oryx Gaming, Play'n GO, Pocket Games Soft, Pragmatic Play, Push Gaming, Quickfire, Quickspin, Red Tiger Gaming, Relax Gaming, Skywind Group, Thunderkick, Yggdrasil Gaming

RTP

Nicht festgelegt

Live-Chat

Kontakt

Kundenservice E-Mail: [email protected]

Einzahlungslimit Tool

Setzlimit Tool

Verlustlimit Tool

Zeitlimit Tool

Selbstausschluss Tool

Auszeit Tool

Realitätscheck Tool

Selbsteinschätzungstest

Auszahlungssperre

Selbstausschluss Registrierungs-Teilnahme

Nein

Meinung des Redakteurs

Bei Twin Casino können Sie eine sehr gute Auswahl an Spielen genießen, mit vielen verschiedenen Spielarten. Das Casino ist benutzerfreundlich, und wir konnten schnell finden, was wir suchten. Leider ist der Support nur nach der Registrierung eines Kontos verfügbar, aber sobald Sie registriert sind, steht Ihnen der Live-Chat rund um die Uhr zur Verfügung.

Allgemeine Informationen über Twin Casino

Twin Casino ist ein Online Casino, das schon eine Weile bei AskGamblers vertreten ist und sich auf unserer Seite etabliert hat. Sie können die Casino Bewertung einsehen, mehr als 40 Bewertungen von Spielern lesen und die Beschwerdehistorie prüfen. Unsere Casino-Bewertungen helfen Ihnen, die Wahrheit zu erfahren, bevor Sie spielen, damit Sie die besten Casino-Websites auswählen können.

Das Casino ist sowohl auf Smartphones als auch auf Tablets erreichbar, wobei die Spiele für das mobile Spielen optimiert wurden. Sie können die Spiele jederzeit und überall über einen mobilen Browser genießen, ohne dass eine App erforderlich ist. Wenn Sie jedoch mobile Casino-Seiten mit einer App bevorzugen, können Sie diese für Android-Geräte herunterladen.

Zahlungsinformationen und Optionen bei Twin Casino

Das Casino unterstützt eine Vielzahl von Zahlungsmethoden, sodass Sie viele Optionen für Einzahlungen und Auszahlungen haben. Die unterstützten Währungen sind EUR, CAD, NZD, RUB und KZT. Der Mindestbetrag für Einzahlungen beträgt 1 Währungseinheit oder ist durch die Limits des Zahlungsdienstleisters bestimmt, je nachdem, welcher Betrag höher ist. Die Mindestabhebung beträgt 10 EUR, 5 CAD, 10 NZD und 6000 KZT.

Wenn Sie eine Auszahlung beantragen, führt das Casino Verifikationsprüfungen durch und sendet Ihnen Anweisungen, denen Sie folgen müssen. Das Casino bemüht sich, Auszahlungen so schnell wie möglich zu bearbeiten, in einigen Fällen könnte dies innerhalb von 12 Stunden geschehen.

Kundensupport bei Twin Casino

Das Casino bietet eine Live-Chat-Funktion für Mitglieder, die rund um die Uhr Unterstützung suchen. Sie finden diese Funktion im Hilfebereich auf ihrer Website. Der Live-Chat ist jedoch derzeit nur für registrierte Benutzer verfügbar.

Wenn Sie Fragen haben, die wir hier nicht bereits beantwortet haben, können Sie das Casino per E-Mail kontaktieren oder uns im AskGamblers-Forum besuchen, und wir versuchen, Ihnen dort zu helfen.

Support ist auch über ein Online-Kontaktformular erreichbar. Die Antwort wird Ihnen per E-Mail gesendet, sobald ein Agent verfügbar ist.

Spiele bei Twin Casino

Twin Casino bietet einige der größten Namen in der Branche, sodass Sie Zugriff auf die neuesten Online Spielautomaten, Megaways und Bonus-Buy-Titel haben. Die Spiele können nach Anbieter gefiltert werden, sodass Sie Ihre Lieblingsspiele schneller finden können, oder Sie können die Suchfunktion nutzen.

Wenn Sie Tischspiele bevorzugen, können Sie mit verschiedenen Einsatzlimits auf eine Auswahl beliebter und klassischer Spiele setzen. Dazu gehören Spiele wie Französisches Roulette, Blackjack und Baccarat.

Video-Poker kann ebenfalls gespielt werden, wenn Sie Karten bevorzugen; diese Spiele umfassen Deuces & Joker, Bonus Deuces Wild Poker und Double Bonus Poker sowie eine Auswahl an Rubbellosen.

Wenn Sie den Nervenkitzel eines Live-Dealers genießen, gibt es viele Optionen zur Auswahl. Mit männlichen und weiblichen Dealern, die rund um die Uhr verfügbar sind, können Sie Spiele wie Live-Roulette, Live-Baccarat und Live-Blackjack spielen.

Twin Casinos Engagement für verantwortungsbewusstes Spielen

Das Casino unterstützt verantwortungsbewusstes Spielen. Wenn Sie ein Konto registrieren, können Sie Einzahlungslimits, Einsatzlimits oder Selbstsperren festlegen. Diese können Sie in Ihrem Kontoprofil verwalten, wobei Änderungen erst nach 24 Stunden wirksam werden.

Wenn Sie sich selbst sperren möchten, können Sie dies über die Seite „Einzahlungslimits verwalten“ tun. Wenn Sie jedoch eine dauerhaftere Auszeit benötigen, müssen Sie ein Formular für die umfassende Selbstsperre einreichen, das im Bereich „Verantwortungsbewusstes Spielen“ am Ende des Casinos zu finden ist. Sobald dies wirksam wird, ist Ihre freiwillige Selbstsperre dauerhaft und unwiderruflich.

Abschließendes Urteil zu Twin Casino

Nach der Überprüfung des Casinos möchten wir Ihnen einige Boni vorstellen. Sie können sich bei Twin Casino anmelden und Ihre erste Einzahlung bis zu 300 EUR verdoppeln. Sie können Ihr Guthaben nutzen, um Tausende von Online-Slots zu genießen, einschließlich des beliebten Sweet Bonanza Slots. Die andere Auswahl an Spielen ist genauso beeindruckend, darunter Tischspiele, Rubbellose, Live-Casino-Spiele und mehr.

Wenn Sie Hilfe benötigen, können Sie diese erhalten, aber leider ist der Live-Chat nur für registrierte Benutzer zugänglich. Das Casino unterstützt eine gute Auswahl an Zahlungsmethoden und ist vollständig lizenziert und von der Kahnawake Gaming Commission reguliert.

Spielerbewertungen

7.6
53 Bewertungen
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Datum
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Spielerbewertung
magiskaglenn
vor 2 Jahren
1

Absolutely amazed how this casino still has an MGA license and how they got it in the first place. my experience is that they really do everything in their power to delay the withdrawal until you cancel and lose it all. the verification went fairly quickly but then the problems started, had a large withdrawal that went more than 48 hours without being approved, despite several contacts with the live support and standard answers "we apologize for the delay" and "we will contact management to prioritize your withdrawal" absolutely nothing happened. this is as frivolous as it gets and I see no reason to play here as there are better MGA alternatives with much higher RTP as well. Strongly advise against Twin!

Nachricht
askedlucas
vor 2 Jahren
8

Twin Casino has a good variety of payment methods and all my withdrawals were carried out in an instant. Also, the free bonuses given when you level up in their VIP program are always welcome.

I wish the bonuses had a lower minimum threshold for the BRL currency. I'm not a high roller and my deposits are usually low and frequent. Other than that, all good.

ttpei
vor 3 Jahren
5

Great variety of games and providers, trustworthy. Easy to navigate thought the site. I find games play better for me on Twin than a couple of my other sites. This would be my go to casino but I like getting paid in a timely manner.

Terrible slow verification and withdrawal process- wait times. The site had a glitch upon my first attempt to withdrawal via ewallet, had to wait 24 hours for them to fix the glitch in order to be able to request it again, then had to wait another 24 hours for them to request my Muchbetter documents to verify, now have to wait again for those to be approved and have my withdrawal approved ( it’s a small amount withdrawal). I’m used to waiting 2-3 hours tops for verification, so it’s quite frustrating. I had asked them to allow me to verify a week ago, and they won’t allow you to verify until they request it. It’s just overall frustrating to deal with them, but it’s quite easy to deposit and play.

Joeyg
vor 3 Jahren
5

Good variety of games, site is easy to navigate, and it has lots of deposit options. Trustworthy site in my experience.
Chat is good for helping with bonus questions.

Withdrawals are slow, and verification is slower. 72 turnaround to verify. I’m in the process of my first withdrawal which is still processing for 3 days due to verification. They require you to re-verify stuff that is already approved. I find this extremely slow compared to other sites.
Chat is not helpful with verification

guitarplayinglegend
vor 3 Jahren
8

Twin has become one of my fav places to play. Deposit bonuses are constantly popping up and there are always free spins up for grabs here. They also have very unique one of a kind promotions that I don't see anywhere else. Whether it be Valentines Day, Christmas, Halloween, there are extra incentives for being a twin player that you can get exclusively at twin. The my games section with the ability to add slots to favs makes the layout easy to use and very appealing. Withdrawals are always processed under 24 hours and take two days to end up in my account. Pretty reasonable payout time. Leveling up is always a blast with free spins and cash bonuses up for grabs every time you level up. Great casino to play at.

I want in on the VIP program and not sure how to go about doing it. I e mailed twin inquiring about this, because im a high level player and don't reap the rewards of a VIP. I never got a response regarding this when I reached out to customer service for advice on what I could do to make the invite list.

AprilBeaudin
vor 3 Jahren
10

I use to play often on Twinn casino. I love the platform. I enjoy the slot selection.
I received many deposit bonuses.
I never cashed out so I can't say how the cashout process is like. I had no problems with chat.
Give it a shot. you will love it!!!

Nachricht
Blackjax
vor 3 Jahren
8

I usually don’t play at any casinos that are not part of Dama NV, N1 interactive or Highweb group but the moment I saw Twin Casino on AG site I decided to try them out.
Twin Casino belongs to Oring LTD group and operates with an MGA license. The casino has a high rating on AG so there is nothing to worry about.
The sign up process at casino takes up to 1 minute and the casino offers various currencies that include USD, EUR, JPY, CAD, INR and others. The minimum amount for deposit and withdrawal is €10. The casino has more than 10 payment options for every currency including Visa, Mastercard, Astropay, Skrill, Neteller, MuchBetter. Please keep in mind that the currency once selected cannot be changed and if you wish to change it you will have to open a new account.

Twin casino has almost 40 slot providers that come together to give you more than 2000 slots. These providers include Microgaming, Play’nGo, Yggdrasil, Netent, Red Tiger, Pragmatic, Thunderkick and other big names. The casino also has a separate section for Live games, scratch cards, table games and card games.

The casino gives you two 100% deposit offers which are 100% up to €200. These bonuses can be claimed with a minimum deposit of €10. Along with the bonus money you also get 200 free spins on book of dead on your both deposits. The bonus money needs to be wagered 30 times the bonus and deposit and you get 30 days to clear the wager. The max bet is €5 and the casino has a small list of restricted slots.
The casino has a great support staff that is available 24x7 on live chat as well as email.

The verification process takes around 24 hours and you are notified via email when your account is verified. So far, I have made two deposits totaling €120 but lost my deposit and bonuses on both occasions. I had a great experience while playing at the casino as all games ran smooth and I experienced no bugs.
The casino makes it very easy to claim deposit bonuses and all rewards like free cash and free spins can be activated easily.

The casino also runs an Christmas promo every year so as soon as you read my review go sign up at the casino and you can play their Christmas game where you can win reload bonus, free spins and no deposit free spins.

Nachricht
Kamnosh
vor 3 Jahren
6

Nice casino! Fast withdrawals and good cashback.
I think they have a good variety of games also.
Kind support and fast response

omergermn
vor 4 Jahren
9

Good selection of games. Won several times. All fine, cashback in 2 days.
I like also their customer support because is very helpful.
So I guess I can recommend this place

Peksyh
vor 4 Jahren
4

+ Good amount of games and lots of providers.
+ Nice bonuses for loyalty
+ Friendly and fast chat support
Fix the problems I mention below and I can suggest this casino to my friends.

- Non-existent email support
- Poor communication between chat support & security team. Had to upload same documents multiple times to the site and two different emails. Still waiting for verification (30 hours since the first document upload, still no answer)
- Verification takes ages
- Very slow withdrawals

Hannilein70
vor 4 Jahren
10

Hallo, ich möchte dem Team vom TWIN Casino ein Lob aussprechen. Wenn man die Seite öffnet findet man sich schnell zurecht. Der Kundendienst ist stehts hilfreich und sehr freundlich.
WEITER SO!

llevi
vor 4 Jahren
9

So far, so good. I've played at several other casino sites but this one is definitely in my top 3! May become my number #1 once I become more familiar with the site. Excellent game selection. Super fast pay out (I was lucky enough to cash out some winnings and was paid in under 24 hours). Easy customer verification process. Friendly and quick response from LIVE CHAT. Two thumbs up

Only thing so far that I can think off is that they don't offer INSTADEBIT as a means to deposit. And no fault of their own, there was a glitch in the system when I went to withdraw some winnings. I wanted the money to go onto my credit card but for some reason i was told to select another means to withdraw until they got the problem fixed.

Nachricht
NK514
vor 4 Jahren
10

I decided to try Twin yesterday because I had a $10 prepaid voucher to use and Twin accepted $10 deposits to receive their match offer and bonus spins; others would not offer a match at $10.

Well, so far I played with $10 + $10 match and got 40 bonus spins on day 1, won about $350, withdrew $250 last night, went to bed then woke up to an email from Twin that my withdrawal was approved, and another one from the processor that they had received the withdrawal request.
That was super fast! It will probably be tougher to make withdrawals if my winnings are bigger (telling from experience with other casinos), but maybe not.

Great experience so far!
-Low deposit requirement for bonus
-Withdrawals are not locked in for many days before processed! What a relief!
-Good loyalty rewards that I have no seen anywhere (I got bonus spins, free cash and more bonus spins just for playing? I'll take it!)
-Very mobile friendly

I have not had to contact their support yet as I just registered yesterday to play on Easter weekend, so I cannot comment on that and that's usually what I find dreadful with online casinos.
Support will always tell you to fix your issue, you have to contact x or Y department via email. Hopefully this is not the case with Twin.
One thing is that although I find the website very mobile friendly and fast, my game did crash many times but I think it might be because of the game platform provider. Not sure.

mitchybrett
vor 4 Jahren
5

- good selection
- good loyalty
- fast deposits
- lots of options
run on good RTPs
- games seem fair
- good bonus options.
- fair wagering requirement
- chat is always on

Verification is slow and painful. especially from an Indian First Nation in Canada. (still not verified) even though i was told i was verified.
After a lot of deposits and a move up in loyalty they still need more documents for a withdrawal ( still haven't received).
Bad experience with the Chat! did not want to put me thru to the loyalty chat. (have transcript)

Nachricht
Twin Casino
vor 4 Jahren

Dear MITCHYBRETT,

I hope you're doing well.

Firstly, thank you so much for highlighting all the positives that Twin Casino brings to the table. I'm very happy to read that you enjoy so much about us.

Regarding the verification. I am very sorry you've had a not so pleasant experience. It's very unusual that you've had this experience with our support team, as they're known for being some of the best bunch in the business. I hoping we can rectify this and change your experience around for the better.
I've raised this with my support team. Unfortunately we weren't able to pinpoint exactly who you are with the details of your experience or with the username you have on here.

Additionally, we have to be very thorough when it comes to verifications, as we are a licensed casino. We have to follow procedures that are implemented by these licensing governing bodies.

So, in the spirit of trying to resolve this, please contact our support team: [email protected].
Please tell them you've submitted this review on AskGamblers (they'll know it's you - as I've sent them this exact review, so they'll be on the lookout for you).
We honestly have the best bunch of people working on our support team, I'm confident they'll be able to resolve the issue(s) at hand and you'll be happy again.

Thank you so much and I hope to read a lovely followup happy review from you soon.

Have a lovely day further.

Best wishes,
Twin Affiliate Team

ihalunke
vor 4 Jahren
9

NIce visuals fast payment no probs. They also got almost every slot which is important for me. I like the promo and the LiveSupport is very nice too!

Since now nothing very special what I can say about this casino...
Maybe they could do some more no deposit offers, but well, that's a thing for every casino. :p

Nachricht
Twin Casino
vor 4 Jahren

Dear IHALUNKE,

Thank you so much for the wonderful review. It means a lot to us.

We are so happy that you've enjoyed your experience at Twin Casino. We have a constant flow of promotions rolling out, keep an eye on our "promotions" page, and now we have also launched a VIP program. Here's some info on that, I have a feeling you'll enjoy this:

Twin’s new program has two levels for ‘Loyalty’ – Silver and Gold, with two higher levels for ‘VIP’ players - Platinum and Diamond. Each level has exciting benefits on offer from cashback bonuses to invitations to events. The higher the level, the more benefits are available! Take a look at what is on offer:

• Cashback: Paid every week as a bonus or in cash.
• Exclusive Races: Super-sized Twin Races with better prizes.
• Extra Gifts: Bonuses and gifts are handed out at various times such as birthdays, Christmas, and on many other occasions!
• Personalised Contact: Players will have a dedicated team taking care of your needs.
• Prioritized Withdrawals: The team will treat this as a priority meaning faster withdrawals.
• VIP Shop: Dining Experience, Concert Tickets, Gadgets, and Travel Vouchers - we have a good range of options for players to choose from! **

REWARD PROGRAM
Any bets you make get added to the progress bar. As that fills up, you move to the next level which means even greater rewards! There are hundreds of levels available, and on every level you will be offered a choice of two of the rewards below – and they are all wager free!

• Free Spins: These are worth €0.50 per spin.
• Super Spins: Worth between €0.50 and €1 per spin.
• Mega Spins: Worth €1 or more.
• Cash: Wager-free money is given out.

If there's ever anything you need, please feel free to get in touch with our customer support, as you've already experienced, they're just lovely.

Have a wonderful day!

And thanks again!

Best wishes,
Twin Affiliate Team

pappis
vor 4 Jahren
10

After the end of the match all information about your bet is saved in your account history, none hides any information or manipulate with coefficients. The money transfer is quick and you don't need to have your ID verified, everything is made so that players could feel themselves as comfortable as possible.

Twin Casino
vor 4 Jahren

Hi PAPPIS,

Amazing review, thank you so much for this. We really appreciate and adore hearing of your positive experience at Twin.

We hope that you've continued to have such a great time with us.

Don't forget to look out for our constant roll out of promotions and our brand new VIP program.
Here's some info on the VIP program:

Twin’s new program has two levels for ‘Loyalty’ – Silver and Gold, with two higher levels for ‘VIP’ players - Platinum and Diamond. Each level has exciting benefits on offer from cashback bonuses to invitations to events. The higher the level, the more benefits are available! Take a look at what is on offer:

• Cashback: Paid every week as a bonus or in cash.
• Exclusive Races: Super-sized Twin Races with better prizes.
• Extra Gifts: Bonuses and gifts are handed out at various times such as birthdays, Christmas, and on many other occasions!
• Personalised Contact: Players will have a dedicated team taking care of all your needs.
• Prioritized Withdrawals: The team will treat this as a priority meaning faster withdrawals.
• VIP Shop: Dining Experience, Concert Tickets, Gadgets, and Travel Vouchers - we have a good range of options for players to choose from!

REWARD PROGRAM
Any bets you make get added to the progress bar. As that fills up, you move to the next level which means even greater rewards! There are hundreds of levels available, and on every level you will be offered a choice of two of the rewards below – and they are all wager free!

• Free Spins: These are worth €0.50 per spin.
• Super Spins: Worth between €0.50 and €1 per spin.
• Mega Spins: Worth €1 or more.
• Cash: Wager-free money is given out.

I wish you a wonderful day further.
If you ever need anything, don't be shy and get in touch with our lovely customer support team.

Best wishes,
Twin Affiliates Team

Piqsk
vor 4 Jahren
9

Sometimes I play slot machines, as you can get free spins weekly, I’m no expert in slot machines, but everything looks completely legit. I’ve never had any problems transferring my money, only once I’ve been asked to verify my personality.

Twin Casino
vor 4 Jahren

Hi PIQSK,

Thank you so much for the nice words on our casino. It means a lot to us to know that you've had such a good experience with us.

Keep an eye out for further promotions via our promotions page and emails sent out by our marketing team.
Additionally, we have just launched a VIP program which rewards you like no other.
See below for some info on it:

Twin’s new program has two levels for ‘Loyalty’ – Silver and Gold, with two higher levels for ‘VIP’ players - Platinum and Diamond. Each level has exciting benefits on offer from cashback bonuses to invitations to events. The higher the level, the more benefits are available! Take a look at what is on offer:

• Cashback: Paid every week as a bonus or in cash.
• Exclusive Races: Super-sized Twin Races with better prizes.
• Extra Gifts: Bonuses and gifts are handed out at various times such as birthdays, Christmas, and on many other occasions!
• Personalised Contact: Players will have a dedicated team taking care of all your needs.
• Prioritized Withdrawals: The team will treat this as a priority meaning faster withdrawals.
• VIP Shop: Dining Experience, Concert Tickets, Gadgets, and Travel Vouchers - we have a good range of options for players to choose from! **

REWARD PROGRAM
Any bets you make get added to the progress bar. As that fills up, you move to the next level which means even greater rewards! There are hundreds of levels available, and on every level you will be offered a choice of two of the rewards below – and they are all wager free!

• Free Spins: These are worth €0.50 per spin.
• Super Spins: Worth between €0.50 and €1 per spin.
• Mega Spins: Worth €1 or more.
• Cash: Wager-free money is given out.

*Please note that player eligibility to join the program remains at Twin’s discretion.
** It must be noted that players cannot buy items using their own money – only voucher codes allocated by Twin will be accepted.

I hope this is as exciting for you as it is for us :)

If you have any questions, our lovely customer support team is always available.

Wishing you a wonderful day further.

Best wishes,
Twin Affiliate Team

Sifty
vor 4 Jahren
3

I previously left a positive review due to fast cashouts however recently things have changed.. it has been over 72 hours an my payment is still pending... I'm playing on other casino sites to avoid risk losing my cashout which I have loaded up but its taking forever.

I used to think this casino was different from others as they had fast cash outs and did not use the "payment delay" tactic to entice you to play more and therefore lose the money. In fact I've had cash outs that process to quickly in the past that I had wanted to reverse... However as I write this I am playing at Loki casino waiting for my twin payment to be processed... It feels pointless playing on a site if you don't feel like your gonna get paid.

Twin Casino
vor 4 Jahren

Dear SIFTY,

How are you?

Withdrawals can take a bit longer sometimes due to legal KYC. This isn't abnormal, simply procedures we have to follow in order to remain compliant when it is required to do so.

We hope that you've kept enjoying all the fun Twin has to offer nonetheless.

We've recently launched a state of the art VIP program which allows for faster withdrawals and so much more. Please see below for more info:

Twin’s new program has two levels for ‘Loyalty’ – Silver and Gold, with two higher levels for ‘VIP’ players - Platinum and Diamond. Each level has exciting benefits on offer from cashback bonuses to invitations to events. The higher the level, the more benefits are available! Take a look at what is on offer:

• Cashback: Paid every week as a bonus or in cash.
• Exclusive Races: Super-sized Twin Races with better prizes.
• Extra Gifts: Bonuses and gifts are handed out at various times such as birthdays, Christmas, and on many other occasions!
• Personalised Contact: Players will have a dedicated team taking care of all your needs.
• Prioritized Withdrawals: The team will treat this as a priority meaning faster withdrawals.
• VIP Shop: Dining Experience, Concert Tickets, Gadgets, and Travel Vouchers - we have a good range of options for players to choose from! **

REWARD PROGRAM
Any bets you make get added to the progress bar. As that fills up, you move to the next level which means even greater rewards! There are hundreds of levels available, and on every level you will be offered a choice of two of the rewards below – and they are all wager free!

• Free Spins: These are worth €0.50 per spin.
• Super Spins: Worth between €0.50 and €1 per spin.
• Mega Spins: Worth €1 or more.
• Cash: Wager-free money is given out.

*Please note that player eligibility to join the program remains at Twin’s discretion.
** It must be noted that players cannot buy items using their own money – only voucher codes allocated by Twin will be accepted.

If you have any questions, please feel free to reach out to our customer support team who are available 24/7.

Wishing you a lovely day further.

Best wishes,
Twin Affiliate Team

kaasihanna
vor 4 Jahren
10

My favorite Casino hands down!
- Easy and quick verification process
- Many deposit options, including Siirto which is great for us Finnish people who can't use trustly and want fast withdrawals
- The rewards from loyalty program are significantly better than in other casinos, of course leveling up could happen a bit faster ;)
- Setting deposit limits, self-exclusions etc is very easy and doesn't require you to contact support
- Good, modern design with best games and promotions

Nachricht
Twin Casino
vor 4 Jahren

Hi KAASIHANNA,

I hope you're well.

Apologies for the late reply, but just wanted to say thank you for the lovely comprehensive review. Really make me so happy to know that you've had such a great experience with all the features we've worked so hard on here at Twin.

I wish you an amazing day further!

Best wishes,
Twin Affiliate Team

kevinf0000
vor 5 Jahren
3

Good selection of games available, lots of choice
Site reliability - rarely had any technical issues
Live chat is usually available and responds quickly when it's your turn, I've been on other sites where it can take a long time to get a reply

I had a number of issues with TwinCasino unfortunately. After a win, I requested a withdrawal using the same method of deposit (mastercard). They email me telling me that not only was it rejected by my credit card company, but that my account needed also to be verified. I understand being verified but find it strange that they wouldn't tell me I needed to be verified before my bank rejected it.
The put the money back into my account and I started the process of verification. I send all the documents to them and get this message: " Hey Kevin, Thanks for sending over those documents, we have received your Proof of address and it was positively verified, however your ID is expired and you also need to send back side of your Credit card with 4 corners shown.

Kindly send :
Proof of Address:
- A copy of a recent utility bill or bank statement showing your name, address and date of issue. By recent we mean not older than 3 months and it's also important to mention that we won't accept a mobile bill as utility bill. back side of your Credit card with 4 corners shown."

I did have to re-do the credit card, but it made no sense they told me my my address was positively verified, and then ask me to send proof of address again. Then they tell me my license is expired when it expires on my birthday in September. They then acknowledge over live chat they made a mistake in reading my license information wrong. Due to these delays, I deposited more. Granted they did compensate me for it with a bonus, but it was still aggravating.

I then sent a request to withdraw via Wire transfer. I put in all the information, and even went on LiveChat to make sure I had it right. One of the LiveChat agents didn't know about one of the address fields if it was the bank's address or mine, went to check with someone, and came back. I told the ;LiveChat agent everything I had entered (ie: what each box meant) and he said it was correct.
I took a print screen shot showing their reply to me plus that I had all the information filled out.

One week later, still no deposit and now LiveChat basically can't help expect ask you to wait by email, and each reply takes about 2-3 business days. I then get this email:

Hey Kevin,
Thank you for your email.
Kindly note the payment provider confirmed the withdrawal failed as the account details were missing the bank/branch code.
We have forwarded this withdrawal request to the relevant department for manual bank transfer and as soon as it has been processed from our end we will contact you back again via email.
Thank you for your understanding and cooperation!"

That concerns me as I'm staring at the screenshot of the information I sent them, and it was included, 100% no ifs and or buts about it. i then write them this email:

On Wed, Jul 22, 2020 at 21:25, Kevin Flack wrote:
Hello there,
I'm not sure what you mean, it wasn't missing. This is how I sent it with the branch code, so I have no idea how it could be missing on your end?

And they ignore the screenshot I attached and what I asked, and instead write back with a general statement:
"Hey Kevin,
Thank you for your email.
Kindly be informed that we have sent 1698 CAD to your bank account. Transfer is done yesterday 24th July. Please note it might take up to 4-5 banking days.
Have a great day!"

It did arrive today, finally, after my initial request was sent on July 15th.

Twin Casino
vor 5 Jahren

Dear KEVINF0000,

Firstly, thank you so for the positive feedback on your experience whilst at our casino. I'm very happy to hear that in general the experience was a positive one.

Secondly, just so I jump right into it, I'd like to make it clear that this matter has been resolved and payment of the withdrawal has been made in full.
Granted there were some issues along the way, one of them having been human error, but the team, both customer support and finance worked closely with you to ensure that payment was done as efficiently and as fast as possible.
Sometimes what can happen is that payment processors have their own processing times and requirements for payouts, which we legally have to abide by, as we are a regulated casino. I'm sure you and everyone can appreciate this.
When information on a document doesn't match or is expired or for any other reason isn't accepted, then we always try to find another way around it as we always honour our withdrawals. Hence the request for multiple options of identification.
Nonetheless, to sum up when we processed your withdrawal, it was successful on our system. How this works is, the provider (Inpay) completes the transaction. (FYI:We cannot see any information you enter on the withdrawal form). In this case, your branch code was wrong therefore Inpay wasn't able to send the funds. Finally this withdrawal ended up being a manual bank transfer due to the player account is being closed.
Either way, it's important to re-iterate that our players and your funds/winnings withdrawals are important to us. All these things together work towards the player experience. The smoother the better. Surely anyone reading your review and our response can see that this was an isolated "problem". Nonetheless the player's been paid out. We're happy to have been able to assist every step of the way.

We wish you a wonderful weekend!

Best of luck!

Kind regards,
Twin Affiliate Team

dr.vickygenius
vor 5 Jahren
10

One of the Best Casino online I had ever came across, very supportive customer support and hassle free payment withdrawals. Only in start it takes a little time around a week but it was a big win which I had won and maybe that was the reason to process they had taken time but finally not my withdrawals are coming on, got till now 20% of my winning and as only first withdrawal takes times and after that its all smooth, I love this casino and Thanks to IGORS, Sebestain, Frank, Dawid, Chris, who are always there to help and give you proper resolution.

Faster payment shall be done if its in wallet, but still we are ok if the casino feels suck, nothing else to complaint. I love this casino, only in start it takes more then what players expect the time but keeping the patience all will be on a good scale. The support team are best and professional to help.

Twin Casino
vor 5 Jahren

Dear DR.VICKYGENIUS,

Thank you SO much for the wonderful review.
We at Twin are so thrilled, and I've shared your kind words with our customer support team.

Your case is a bit of an isolated situation, as you have won an abnormally large amount of money, therefore a lot of security measures have to be taken on our end to ensure that you receive the winnings in good order.

We wish you all the best and thank you for your patience throughout this process.
Have the best time with your winnings! We hope it brings you a ton of happiness.

Best wishes,
Twin Affiliate Team

Fofinha82
vor 5 Jahren
10

Twin casino ist einer meiner lieblingscasinos da es immer tolle Angebote gibt.Man bekommt fast immer Freispiele bei jeder Einzahlung dazu.Die haben auch fast alles Spiele drin.Der Chat ist auch immer super freundlich

Nichts bekannt bisher.Eine Auszahlung bisher gehabt dies ist aber auch kein negativer Aspekt.Glückspiel ist nu einmal Glücksspiel entweder gewinnt man oder eben nicht.

Nachricht
webgrl
vor 5 Jahren
9

The support staff are amazing. Their verification process was so simple and their communication second to none. Payouts are super fast, within 2 hours of withdrawing funds they are in my account. They have all the latest games. their servers are fast and have well thought out promotions.

Nothing they are always open to feedback. There is nothing negative to say. Apart from I had trouble posting this review because the Negative comment was too short.

Twin Casino
vor 5 Jahren

Dear WEBGRL,

Oh wow, thank you so much for taking the time to leave us all the love!
We are so delighted to hear that you've had such a positive experience with us.

Here's to many more great experiences with us!
We celebrate this!

Have a wonderful evening and thank you again.

Wishing you all the luck in the world.

Best,
The Twin Affiliate Team

asknoppe
vor 5 Jahren
10

This will be my second review for Twin, but it deserves it! I love the game variety, the look of the site, and my #1 like has got to be to their Support team! They are kind and helpful, and all my questions are always addressed. This casino is fun, fair and now one of my favorites.

The Games don’t play like they do on other sites. I have deposited probably 7-8 times more on this site in the last few weeks, than my other 2 sites, and have withdrawn about 4 times more $ on the other sites. I find ( 97% of the times I deposit) I’m triggering free spins on games 0-1 times with little wins. Just a lot of dead spins, day after day.

Nachricht
Twin Casino
vor 5 Jahren

Hi ASKNOPPE,

Wow, second review, thank you!!

All the feedback is incredibly well received. We are happy that you have had such a positive experience on our website.
Even your lesser positive review is still good.
And just to confirm with you we are licensed by th MGA (Malta Gaming Authority) and are audited regularly. Each game provider is approved by the MGA or other jurisdiction licence. All fair and square ;)

In any case, wishing you all the luck in the world. We hope you stick with us for a long time and that your experience keeps being a positive one.
Feel free to drop us a third review anytime ;)

Wishing you a lovely day further!

Best wishes,
The Twin Affiliate Team

asknoppe
vor 5 Jahren
10

Mein persönlicher Favorit in Sachen Online Casino. Große Spielauswahl in anspruchsvollen Webdesign. Schnelle Verarbeitung.

Die Registrierung ist bei Twin in drei Schritten erledigt. Man muss zunächst eine E-Mail, eine Telefonnummer und ein Passwort angeben. Im zweiten Schritt werden dann die persönlichen Daten und eine Handynummer erfragt. Am Ende muss man die Nummer dann durch einen Code, den man per SMS zugeschickt bekommt, verifizieren. Danach ist man sofort eingeloggt und kann mit dem Spielen beginnen.

Ich hatte die Web-App kurz mit einem Huawei-Tablet und Smartphone getestet. Es gab keine Probleme mit dem Laden der Slots. Die Spiele wurden schnell gestartet, der Live Bereich war komplett vorhanden.

Die Web-App von Twin ist sehr gut und übersichtlich. Besser wäre nur eine native Download-App. Ich vergebe daher in diesem Bereich 4,5 von 5 Sternen. Gruß

Nachricht

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