Beschwerde #7 Wild Tokyo Casino

Get banned and they confiscated my balance

Von Veronika P.

vor 2 Wochen

Hello,

I would like to submit a complaint regarding Wild Tokyo Casino.

On 14.05.2026, I requested a withdrawal of 500 EUR from my Wild Tokyo Casino account. At the same time, I also submitted the required KYC/verification documents as requested by the casino.

On 15.05.2026, I received an email from Wild Tokyo Casino stating that my account had not successfully passed the verification process. As a result, my account was permanently closed, my withdrawal request of 500 EUR was cancelled, and my remaining balance/winnings of 1,250.82 EUR were confiscated.

The main issue is that the casino has not provided any clear or specific explanation of what exactly I allegedly did wrong. In their email, they only referred to general Terms & Conditions clauses related to third-party account access, fraudulent activity, illegal actions, and rule violations. However, no specific evidence, details, transaction information, document issue, date, or exact violation was provided.

I do not understand the actual reason for the account closure and confiscation of my funds. If there was an issue with my verification documents, I believe the casino should clearly explain what exactly failed and why. If they suspect any rule violation, they should provide a clear explanation and supporting evidence.

At the moment, the decision appears unclear and unfair, because my withdrawal was cancelled and my balance was confiscated without a proper explanation.

I kindly ask AskGamblers to assist me with this matter and request that Wild Tokyo Casino provide a detailed explanation of their decision, including the specific reason for the failed verification and account closure, as well as the basis for confiscating my funds.

I also kindly ask for a review of the confiscated balance and withdrawal request, as I believe the funds should not be withheld without a clear and justified reason.

I am ready to provide any additional information or documents required to support my complaint.

Thank you in advance for your assistance.

Unseriöses Casino Wild Tokyo Casino

Grund Verstoß gegen die AGB des Casinos

Betrag €1750.82

Diskussion

AskGamblers

• Support Team

vor 2 Wochen

Dear all,

Following a careful review of valid information and proof presented by Wild Tokyo Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inaktiver Benutzer

vor 2 Wochen

Its not third side, i tried to deposit from my first device trough revolut and can’t. Then i tried the same from second device. Then because i can’t i am deposited from crypto. You see this all in your system. It’s not the third party. It’s my devices. I can give you any information. And its not normal that you banned for that.

Wild Tokyo Casino

• Representative

vor 2 Wochen

Dear Wakurninakim,

Thank you for giving us the opportunity to address this complaint and provide clarity on the situation regarding your account verification.

We regret to inform you that your account has not successfully passed the verification process on Wild Tokyo. During the verification process a third party has been detected. It is important to note that, as a result of this verification failure, your account has been permanently closed.

By registering at our casino, you acknowledged and accepted all the Terms & Conditions outlined on our website:

1.6: Users must use all the services provided by the Company in accordance with the Terms and Conditions and applicable restrictions.

Based on the rule clause of General Terms & Conditions:

8.3: An account owner can:

- it is forbidden to provide access to the account to third parties, including for making deposits or withdrawing funds. An account owner agrees that his account is for his own use only;

- an account owner is solely responsible for compliance with the above obligations.

14.7: The Casino reserves the right, at its own discretion, to void any winnings, to forfeit any balance (winnings and deposits) in your account, to cancel any bet, to terminate the Agreement and to suspend for Account Holder the usage of Services or deactivate his/her account if:

- you are suspected in any fraudulent, collusive, fixing or other illegal activities regarding the Casino or any other Third parties;

14.8: In case of any violation of the rules during using the site and its services, or in case of any suspicion of fraud and other illegal actions from the player’s side, the Operator has the right to close the existing player’s gaming account and to follow a message to the player about the account closure.

We can confirm that our Risk Department operated strictly in compliance with our security protocols.

Best regards,
Wild Tokyo Casino Team.

Wild Tokyo Casino

• Representative

vor 2 Wochen

Dear Wakurninakim and AskGamblers Team,

Thank you for your follow-up regarding this case.

We would like to inform you that we have just sent a email to support@askgamblers.com containing all the requested facts,
evidence, and detailed explanations regarding the player's verification.

Please let us know if you require any further clarification once you have reviewed the provided documentation.

Best regards,
Wild Tokyo Casino Team.

Wild Tokyo Casino Beschwerde-Statistik

Gelöst 2 / 2

Durchschn. Betrag $1,739

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 18 Stunden

Wild Tokyo Casino Beschwerden

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I would like to file a complaint against Wild Tokyo Casino and share my experience with them

Dear AskGamblers Team,

I would like to file a complaint against Wild Tokyo Casino and share my experience with them.

On March 6, 2026, I deposited 300 EUR via Skrill. I played Lightning Roulette with a 100 EUR bet and then Baccarat with a 10 EUR bet. My total winnings amounted to 3,000 EUR.

Following this, I completed the full verification process via Sumsub, including:

Uploading my ID
Completing a liveness check
Providing proof of address
Submitting a screenshot of my Skrill profile
Uploading my Skrill card
Providing a 6-month Skrill transaction statement
Submitting a detailed screenshot of a specific transaction

On March 6, 2026, I requested a withdrawal of 500 EUR to my Skrill wallet, while the remaining 2,500 EUR stayed in my account.

On March 20, 2026, I successfully completed a video verification call with the casino. During the call, I was informed that my verification was successful and that I would receive confirmation via email within 24 hours.

However, three days later, I received an email stating that I had not attended the verification call and that my winnings had been confiscated. This statement is completely incorrect, as I did attend and complete the call as requested.

I find this situation extremely unfair and unacceptable. I have fully complied with all verification requirements and provided all requested documentation in good faith. I will provide all the evidence I have.

I kindly ask for your assistance in resolving this matter and ensuring that my winnings are returned.

Thank you in advance for your help.

Kind regards,
Renata

Gelöst

€2,500

They don't want to pay me with no valid reason

Hi,

Please can you help me get my money?

I don't know what to do anymore.

I won at this casino and they paid me 2500 euros on my Mifinity, which I don't use anymore. And I have 1500 euros on my min account still.

I made a deposit with crypto and with my ICARD Bank, and they don't want to pay me to either of those, but they again and again send me emails to pay my money out to my Norway account, which I can't do.

I believe I have the right to receive money to my ICARD or crypto because I deposited with it.

Also, I can't take it to my Norwegian account because it's not allowed to get money from a casino like this in my country. I don't know what to do; they don't want to listen to me.

Please help,

Thank you.

Gelöst

€500