Stake Casino - They wouldn't unlock my account and I am still waiting for they response

My stake name : < username removed >

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear quenticast,

We would like to bring to your attention that we identified misuse of our platform associated with your account. Following a comprehensive investigation, it has become evident that you have engaged in practices that exploit our services in an illegitimate manner.

In accordance with our Terms of Service, particularly clauses 4.19 to 4.23, we have determined that funds were acquired through inappropriate means. As a result, we have made the decision to permanently restrict your account due to these violations.

We appreciate your understanding and cooperation in maintaining a fair and trustworthy community for all our users.

Kind regards,
Stake.com

Dear Stake Support Team,
I am extremely surprised by your response, as I genuinely do not understand how this is possible. I have not engaged in any improper or illegitimate activities on your platform. After being told to complete the KYC level 4, I complied without any issues. Now, I receive this message claiming I have violated your Terms of Service?

I have done nothing wrong, and I find this situation highly concerning. I will now need to seek ways to defend myself, as I do not intend to let this matter rest. Please refund the balance of my account, or this issue is far from over, as I am determined to clear my name and resolve this situation fairly.

I look forward to your prompt explanation

Dear AskGamblers Complaint Team,

We would like to inform that we have sent you a new email.

Kind regards,

Dear Stake Support Team,

I am writing once again as I am truly confused and concerned about the recent communication regarding my account. Initially, I was informed by support that my account would be unblocked once I completed all four KYC levels. I followed your instructions and completed the process without any issues. However, after doing so, I was suddenly told that I violated your Terms of Service and that my account is being permanently restricted for alleged misuse.

I must stress that I have not engaged in any fraudulent or improper behavior, and I do not understand why this decision was made. I do not believe that Stake, as a well-established company, would intentionally deceive me. That said, I feel completely lost and ignored, especially since I have not received a response to my emails for two weeks.

Due to the lack of communication, I had no choice but to file a complaint on AskGamblers to seek resolution. However, I would much prefer to resolve this directly with your team, and I kindly ask that you review my case again. I am confident that I have done nothing wrong, and I just want this situation to be resolved fairly.

Please recheck the details, as I am sure this cannot be right.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Dear AskGamblers Complaint Team and quenticast,

AskGamblers, please note that we have sent you an email.

Quenticast, we would like to refer you to our previous communication.

Kind regards,

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.