Stake Casino - After completing all levels of identity verification withdrawals are still rejected

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear msffan9753358,

We would like to inform you that, following a comprehensive investigation, it has been confirmed that a breach of our Terms and Conditions occurred. As a result, and in accordance with sections 4.19 to 4.23 of our Terms, your account has been permanently restricted. Please be advised that this decision is final and cannot be reversed.

We appreciate your understanding and cooperation in maintaining a fair and trustworthy community for all our users.

Kind regards,

What should I do with my remaining balance? I haven't registered multiple accounts, I just applied for a 200% bonus on your first deposit and placed bet on a sport and your original game. I had no idea that betting would violate your terms.

I don't think I have violated any of your terms. This is a screenshot of my sports bet and Stake Originals game bet. Due to deposit bonus restrictions, each bet can only be placed up to a maximum of 15 USDT, so I had to place multiple 15 USDT bets on the same sports market. After winning these sports bets, my account was immediately required to perform a level 4 KYC. I completed the level 4 KYC and was notified via email that my account was back to normal use. I wanted to withdraw, but Stake's deposit bonus still had a large rollover requirement, so I kept betting on their Stake Originals game. Finally, I completed the rollover requirement, but the withdrawal was rejected. Now you have permanently restricted my account. You haven't told me how to handle the remaining balance. If you want to freeze all of my balance, please provide relevant proof to the AskGamblers team.

Dear Stake Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Complaint Team,

We have sent you an email regarding this case.

Kind Regards,

Hello, how soon will you inform me of the latest situation regarding the withdrawal of balance?

Dear AskGamblers Complaint Team,

We have sent you another email regarding this case.

Kind Regards,

Dear Stake Team,
You have not yet informed me of the decision to handle the account balance.Please inform me promptly of the method for handling the remaining balance.Thank you

Also, I would like to confirm if the "permanently restricted" mentioned in your previous email means that I am no longer able to withdraw any funds from my account (including the funds I have deposited)?