Stake Casino - 31 days passed and still not fully verified

Dear askgamblers thanks for accepting my complaint against the pre noticed casino.
Recently i've spoken with one of the streamers that having affiliate with Stake casino with having in my mind that he has a faster communication with the casino.
he answered to me also i will attach the file that before some days Stake casino had a bot attack and restricted many account including mine , considering that from articles that i read at 2023 stake has been hacked and lost millions, i cannot keep his word as a guarantee since my problem doesnt finish, but i can keep it in a corner of my mind for all this unexpected frozen of my account.
my second thought was my mother country and here comes the racism part, if a big percentage of peoples from one country has criminal behavior does this mean all are the same? 5 fingers arent the same also. i have asked for level 4 verify a payslip with a bank statement prooving my salary IN THE FIRST time printed photographed and uploaded The second time i asked to upload them on PDF because photographs are not accepted as i keep seeing that they messing with me without corporating while i was already upload what they asked for every time before every rejection.

Thanks in Advance

Spiro Meksi

Here the message of the streamer that having affiliate with the casino and some other prooves also.

Last update before i lose my head those things are totally not acceptable especially from a certified casino on askgamblers this will be my last update till you answer to me honestly Stake casino cause until now you're just making fun of me.

22:07 PM GMT+2
16/3/2024

Support Agent Jovana she told me to MERGE up two pdf files (edit them) and upload them in order to get verify, my payslip and a bank statement that prooving my monthly salary. First i am not a computer technician for having extra knowledge how to edit pdf files i bought a subscription at PDF guru to do this merge, i merge those 2 pdf file i upload them and get rejected again now im asking for photograph my payslip again and upload my bank statement with this payslip. how i will upload 2 files one photographed and one in pdf file while your level 4 let me upload only one file, should i merge them again? Ridiculous things from a certified casino...

Dear AskGambler,

We are aware that the player's registered username and email can be found within the notification email sent automatically, but we were unable to find it. Therefore, could you kindly provide us with the above information so we can attend to the complaint?

Kind regards,

Dear Stake Casino,

Kindly note that the player's registered username and email with your casino can be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

My account name is <removed> and my email <email address removed>

Dear askgamblers after a lot of reading from all the complaints on your website, some of them are unresolved some of them resolved and some of them rejected.
If someone could calculate the stability of this casino someone can easily say its 50-50.
From what i read most of their answers starting with the same excuse that they are not able to find the registered name and the email, how ever because im 35 years old not a kid for wasting so much time and already 33 days has been passed.
They havent told me yet the reasons of freezing/restricted my account without even notice me.
Everyday that im gonna open their live chat support agents will tell me totally different things about how to complete the level 4 of verification.
They ask to photograph the files they ask them on pdf they ask me to merge files like i'm a computer technician, after from all this situtation the "MAGIC" of slots has totally dissappear.
Here we dont speak just a simple frustration Slots supposed to be an enjoyable thing....
I want a final answer from Stake casino what files they want specifically in order to complete my verification...

Otherwise RETURN MY DEPOSIT BACK TO MY ACCOUNT.

Thanks in advance
Spiro Meksi

Dear Sir,

We appreciate your patience during the review of your case.

Three days ago, the document you submitted for level 4 was rejected, and no uploads have been made since. Kindly find below the reasons and the required documents for verifying your account.

For the remaining level, please note that digital document formats are not acceptable. Take clear photos of the original documents, including pay slips for the last three months, along with a bank statement highlighting the corresponding salary deposits.

Ensure that the pay slips are signed and stamped by the authorized issuer, featuring essential company details.

Your cooperation in providing accurate documentation is highly valued.

Please contact us once all necessary documents have been uploaded through the verification page and our team will then review and proceed with further processing.

Kind regards,

"dear" stake probably you're trying to make fun of me... i cannot explain this situation somehow...

you're keep dont answering and dont tell me the reason of frozen my account without a prior notice.

As for my payslip i dont receive any paper on my hands from my company, every month on the 4th working day of the month they send me an email with a PDF file that showing my name the name of company how much i take the taxes i have everything you want to see how ever BUT ITS A PDF file.

about the the bank statements i will contact my bank for sending me the whole month statement on PDF.

PS YOUR SUPPORT AGENTS IS THE MAIN REASON OF THE PROBLEM : ONE GUY TOLD ME SEND THEM ON PDF THE OTHER GUY TAKE THEM PHOTO AND SEND THEM THE OTHER GUY MERGE THEM AND SEND THEM....

TAKE A DECISION AND TELL ME HOW YOU WANT MY DOCUMENTS IN ORDER TO UPLOAD THEM PROPERLY FOR NOT HAVING PROBLEMS IN FUTURE

P.S your support agents during my conversations with them told me to upload LAST MONTH payslip and bank statement now you're asking for last 3 months as i pre-said take a decision and tell me what u want exactly