Spinanga Casino - Self exclude ignored ask for refund

Dear Wali19,

Thank you for your message.

Regarding your request for account closure, we have reviewed the communication history thoroughly, and we would like to kindly draw your attention to the following.

When you previously requested to close your account, no gambling-related concerns were mentioned.

At that time, the reason given was dissatisfaction with the bonuses received. Additionally, the account was later reopened at your own request.

As soon as gambling-related concerns were mentioned in your recent communication, your account was immediately closed in accordance with our responsible gaming policies.

With reference to your request for a refund, please note that according to our Terms and Conditions, specifically section 6.6.2 that you accepted when creating your account with our website:

“No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.”

Therefore, we regret to inform you that a refund is not possible in this case, as the funds have already been used for betting activities.

Thank you for your cooperation and understanding.

Kind regards,
Spinanga Casino Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Spinanga Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.