Complaint Regarding Delayed Withdrawals and Unfair Payment Restrictions

I am filing this complaint against SkyCrown Casino because they are refusing to verify my account and release my withdrawal, even though I have provided every single document they requested.

I won a jackpot and completed all wagering and bonus requirements. When I attempted to withdraw, the casino asked for verification documents, which I submitted immediately, including:

A bank-stamped document showing:

My debit Mastercard number

My account number

My full name

This clearly proves the debit card belongs to me.

A screenshot of the exact deposit transaction of CAD 308.86 to WRDMOX, which matches the deposit I made to their casino.

My passport, proof of address, and every other KYC document they requested.

My debit Mastercard does not have my name printed on it, but this is why I provided the bank-stamped document directly from my branch confirming the card and the account are mine.

Despite submitting all required proof, SkyCrown continues to delay the verification and refuses to process my withdrawal, giving vague reasons and making the process extremely difficult.

I have fully met all bonus requirements and wagering. I simply want my rightful withdrawal processed.

I am requesting AskGamblers’ assistance to intervene so that SkyCrown Casino releases my winnings without further delay.

Thank you.

Dear AskGamblers Support,

I am writing to formally raise a complaint regarding SkyCrown Casino and their handling of my recent withdrawal requests. I am a verified VIP player who has been using the platform for over a year and have deposited tens of thousands of dollars over time.

On the 01/08/2025, I won $20,000 and immediately requested a withdrawal of $7,500. The following day, I requested a second withdrawal of $7,500. Both remain in "pending" status, and I have yet to receive a proper time frame or meaningful response regarding when my funds will be processed.

My account is fully verified, I did not use any bonuses during the win, and I have already submitted all required documentation. Despite reaching out to customer support multiple times, I keep receiving generic responses stating that my case has been "referred to the relevant department" and to "wait patiently." This is unacceptable.

To be transparent, in just the week prior to this win, I lost over $5,000 on their platform. I have always played in good faith and upheld all terms and conditions. However, this pattern of stalling — especially given that previous winnings also remained in pending mode until I gambled them again — raises serious concerns about the integrity of their withdrawal process.

I have compiled all supporting evidence, including full transcripts of my conversations with support, proof of deposits, screenshots, and verification confirmations.

I respectfully request that AskGamblers intervene and help ensure SkyCrown Casino honors my fair and legitimate withdrawals without further delay. I am not asking for preferential treatment — only that my winnings be processed in a professional and timely manner, especially considering the financial and emotional strain this has caused. I have a family to support, and this unnecessary delay is affecting us.

Thank you for your time and assistance.

Kind regards,

Hi,

Please help! I have been trying for over a month to get withdrawal. I read everything before I played and it says you can withdrawal using the method you paid (visa) or bank transfer. I used bank transfer for 3 separate payments 2x $300 and 1x $400. Only one of the $300 came through i then spent a few weeks proving the rest never came in and they finally credited it to my account. Now they say I can't withdrawal using bank transfer or credit card only infinity or skrillz which are not available to me. They also said that to use them I would have to make a deposit and because I have put myself on self exclusion that's not possible. It doesn't matter cos skrillz and infinity are not viable options anyway. They keep sending me the same emails offering no solutions and being unhelpful and repetitive and rude. I just want my $700 and it seems impossible to get it.

I have made continued efforts to get a withdrawal from Skycrown Casino. My account has had no problems once verified, but now for a small ask of $300 l have had nothing but difficulty.

They asked me to give them my pay safe receipt (which l only used once as my card was used in a scam and the bank changed and l reverified). I produced the evidence. After a week pending they asked me to open a crypto account, which l refused as l don't understand nor trust them. Then l made a bank transfer, it was denied wanting the bsp number l already submitted, so l went to the bank who did it manually on my own phone. Now they are saying l paid them on crypto (which l have no crypto account on any form) and refuse to pay me because of a depo6in crypto and want to withdraw by visa debit, the way l deposit. Then they told me that visa payments were temporarily out of order. It has been nine days of attempts and approximately twenty emails saying have a great day!?!? I have complied to every excuse as l have kept all my proof, even my bank personally entered the bank transfer. I have done nothing wrong and got angry, demanding an honest reason. None are true and they were so good in the past. I've tried to upload my evidence to you but it isn't working.

I thought this casino was great at first. My first withdrawal was requested on 29/12 and processed on the third business day and funds cleared by the end of the week.

I then had a bigger win totaling $11,050. The chat agent told me to request the withdrawal in smaller amounts for a faster payout, no bigger than $1850 so I did what was advised and made six different withdrawal requests on 5th Jan 2025. Each request is made minutes apart (if that).

On the third business day (09/01) I got an email to say my withdrawal was approved (yay) I jumped on chat to see when the other 5 withdrawals would be approved and got the same old generic response 'All requests are processed in a queue, be patient' I questions how the queue works because technically if I made six withdrawals in a matter of three minutes how has 1 been approved and the other ones still waiting after 5 business days of the initial request being made. They don't give you an answer and expect you to be happy with what they drip-feed you or they just tell you to contact your VIP manager. No idea what VIP even gets you because it sure he isn't faster withdrawals.

VIP manager just gives the same answers as the chat agents just worded differently but still no actual answers or useful information.

With no further withdrawals accepted and no answers as to why or when it would be done, I recalled the remaining five withdrawals after 7 days (5 business days) and requested 1 withdrawal of $4000. I requested this on 11/01 and have encountered the same issues. No payout and no answers. This really does feel like this casino intentionally delays payouts which is silly because now I'm spending my money elsewhere. I have no faith in this casino and don't trust a word they say. As for VIP, what even is the point?! Payouts are still delayed and the VIP wheel code doesn't even work. This whole debacle has cost me hours of following up on chat, email, and WhatsApp ( not to mention this complaint), and I'm over it. Please just pay my withdrawal so I can be done with this place. I've never had to complain about an online casino, you really do take the cake Skycrown.

I won €5000 at Skycrown.

I got verified quickly but they won’t process my withdrawal.

They keep telling me standard phrases like every cash out is checked after the first come first serve principle.

I have a VIP Manager telling me the withdrawal is approved. What’s not true?

I really am afraid that they won’t pay me. please help.