Beschwerde #62
Posido Casino
Posido 9 days delay for 200000 HUF withdrawal
vor 3 Monaten
I am filing this official complaint against Posido regarding a 200,000 HUF withdrawal requested on February 15, 2026. It has now been 9 days, and the funds are still not processed.
My complaint is based on the following:
Inconsistency with previous history: I previously had a successful withdrawal of 180,000 HUF (requested on Feb 2, received on Feb 7). That was processed in 5 days without any issues. There is no technical or security reason why the current withdrawal should take twice as long.
Conflicting verification status: My profile currently states "Account not verified", yet it also says "Your account currently does not require verification". Since the casino has already paid me before, my identity is clearly established. This contradiction is being used as a stalling tactic.
Repetitive and unhelpful support: Today (Feb 24), I contacted support multiple times (agents Seara, Jessy, and a Hungarian representative). They consistently provided the same vague excuses: they claimed there is a "general delay," they "do not have direct access or visibility" to the Finance Department's work, and they cannot provide any specific information or a definitive timeframe. This lack of transparency is unacceptable after 9 days of waiting.
I have attached screenshots of my pending withdrawal and the conflicting verification status. I request AskGamblers to intervene so I can receive my 200,000 HUF immediately.
My complaint is based on the following:
Inconsistency with previous history: I previously had a successful withdrawal of 180,000 HUF (requested on Feb 2, received on Feb 7). That was processed in 5 days without any issues. There is no technical or security reason why the current withdrawal should take twice as long.
Conflicting verification status: My profile currently states "Account not verified", yet it also says "Your account currently does not require verification". Since the casino has already paid me before, my identity is clearly established. This contradiction is being used as a stalling tactic.
Repetitive and unhelpful support: Today (Feb 24), I contacted support multiple times (agents Seara, Jessy, and a Hungarian representative). They consistently provided the same vague excuses: they claimed there is a "general delay," they "do not have direct access or visibility" to the Finance Department's work, and they cannot provide any specific information or a definitive timeframe. This lack of transparency is unacceptable after 9 days of waiting.
I have attached screenshots of my pending withdrawal and the conflicting verification status. I request AskGamblers to intervene so I can receive my 200,000 HUF immediately.
Screenshot
