I am filing this official complaint against Posido regarding a 200,000 HUF withdrawal requested on February 15, 2026. It has now been 9 days, and the funds are still not processed.
My complaint is based on the following:
Inconsistency with previous history: I previously had a successful withdrawal of 180,000 HUF (requested on Feb 2, received on Feb 7). That was processed in 5 days without any issues. There is no technical or security reason why the current withdrawal should take twice as long.
Conflicting verification status: My profile currently states "Account not verified", yet it also says "Your account currently does not require verification". Since the casino has already paid me before, my identity is clearly established. This contradiction is being used as a stalling tactic.
Repetitive and unhelpful support: Today (Feb 24), I contacted support multiple times (agents Seara, Jessy, and a Hungarian representative). They consistently provided the same vague excuses: they claimed there is a "general delay," they "do not have direct access or visibility" to the Finance Department's work, and they cannot provide any specific information or a definitive timeframe. This lack of transparency is unacceptable after 9 days of waiting.
I have attached screenshots of my pending withdrawal and the conflicting verification status. I request AskGamblers to intervene so I can receive my 200,000 HUF immediately.
Beschwerde-Info
Despite the casino sending me an email today apologizing for "high volume of transactions" and "external banking delays," my withdrawal requested on Feb 15 (10 days ago) is still pending. The "Cancel" button is still active in my profile, which proves the funds have not even been processed by the casino's finance department yet. The "high volume" excuse is unacceptable after 10 days, especially since I have a previous successful withdrawal history.
Dear roogu13,
We kindly inform you that we are checking the matter with our relevant team regarding this delay and we will have updates for you as soon as possible.
Thank you for your patience and understanding.
Kind regards,
Posido Team
Thank you for the update. However, this withdrawal (200,000 HUF) was requested on February 15, and today is the 10th day of waiting. I have received several emails with similar 'checking with the team' promises, but the 'Cancel' button is still active in my profile, meaning the transaction hasn't even been initiated on your end. I expect a concrete timeframe or the immediate approval of the funds, as my account has already been proven reliable by a previous successful withdrawal.
Another 24 hours have passed since the casino claimed they are 'checking the matter with the relevant team.' Today is the 11th day since my withdrawal request. Despite their public reply here, the 'Cancel' button remains active in my profile, and no progress has been made...
Dear roogu13,
We inform you that the payments team will initiate your withdrawal as soon as possible. Please do not cancel your request.
We are really sorry for the inconvenience caused from this delay.
Thank you again for your patience.
Best regards,
Posido Team
First of all, thank you for the reply. Secondly, it is extremely frustrating that your finance department apparently does not work over the weekend, which means another 3 days of delay (including yesterday) regarding my withdrawal. It is unacceptable that despite your promise on Friday, the 'initiation' never actually happened before the weekend started, and I am still waiting after 13 days…
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