Was ist neu

  • Was ist neu
  • Nachricht
Suchen
Suche nach über 1.000 Casinos, Spielautomaten, Boni

Zuletzt durchgeführte Suchen

Löschen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

Benachrichtigungen
konnten nicht geladen werden.

Aktualisieren

Sie haben
keine
Benachrichtigungen.

Aktualisieren
Alles anzeigen

MaxiPlay Casino - Not paying winnings even after getting documents notarized!

GELÖST
Beschwerde-Info
Unseriöses Casino MaxiPlay Spielothek
Grund Verzögerte Auszahlung
Betrag £ 5100
Paulfeeley Vereinigtes Königreich
Veröffentlicht am 29. April 2017

On 31/3/17 i won £5100 n maxiplay casino, i tried to withdraw this money and recieved an email saying i had to provide documents to verify my account.
i sent them the documents the same day, then recieved an email from them saying that i had to get the documents notarised within 7 days! i had to take time off work to vistit a solicitor and get my documents notarised. The notary stamped and signed the 4 documents that the casino had asked for and gave me the copies.
i emailed the notarised documents to the casino on 12/4/17 and heard no reply - despite chasing them up - until 20/4/17. i recieved an email from them saying that in order to fully complete the verification process they needed to call me! i asked them to call me any time after 4pm which they did not manage until they called me on saturday 22nd april. the guy i spoke to said that was fine and my acount was totally verified and my money would be released immediatly!
Great i thought, finally. Wednesday 26/4/17 they have sent me an email saying that they need notarised documents from me within 7 days, with no reason why!!
As you can see from above it takes an age to get a reply to emails from them. i queried the reasons for this request on chat to first be told the photos of the notarised documents i sent were not clear enough- they were perfect photos, then to be told the email needs to come directly from the notary! then to be told that the notary needs to confirm in writing that he has notarised the documents! he has clearly stamped and signed all the documents so i cannot understand what the problem is!
26/4 i requested that the casino call me to discuss why they are rerequesting the documents, as they have no phone number to call them. 27/4/17 I recieved an email saying that they had tried to call me and when is convinient to call - i had no missed calls on my phone from them at all!They then said they would call 28/4/17 after 5pm but I have yet to hear anything.
it just seems like maxiplay casino are delaying paying me in the hope i will give up on my money. i have jumped through all the hoops they have set and still this is not good enough and i just do not know where to go from here.
Please help!

Veröffentlicht am 2. Mai 2017

Hi Paul,

Thanks for raising this issue. I will get the issue investigated by our investigation team and get back to you soon.

Thank You

Paulfeeley Vereinigtes Königreich
Veröffentlicht am 3. Mai 2017

I go on holiday tomorrow for 7 days. The last email you sent me said I had to provide notarised documents (again) within 7 days otherwise my funds could be confiscated.
You have not rung me any time even though I have requested this on 3 seperate occasions and you are not even replying to my emails.
If my funds are confiscated due to the 7 day thing I will be contacting a solicitor immediately on my return from holiday.

Paulfeeley Vereinigtes Königreich
Veröffentlicht am 7. Mai 2017

Not even a reply on here?! As welll as no reply to emails!!

Veröffentlicht am 8. Mai 2017

Hi Paul,

I am sorry that the investigation is taking little more time, the investigation has still not concluded. They have informed us that the investigation may take up to 72 hours . I believe they will soon communicate with you regarding the issue. Thanks

Paulfeeley Vereinigtes Königreich
Veröffentlicht am 10. Mai 2017

So you have now spoken with my notary who has confirmed that he has notarised all my documents (due to you not accepting his signature and stamp on all the notarised documents) so is there any further reason you can think of not to pay my money now?

Veröffentlicht am 11. Mai 2017

Hi Paul,

I got the confirmation that the team has approved your documentation and will be paying this week and next week. Please confirm if you got any communication from the team. Thank You

Paulfeeley Vereinigtes Königreich
Veröffentlicht am 13. Mai 2017

No communication saying I have been paid and account still locked!

Veröffentlicht am 16. Mai 2017

Hi Paul,

Did you get any reply from the team? Please update us.

AskGamblers
Veröffentlicht am 19. Mai 2017

Dear @Paulfeeley,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

Paulfeeley Vereinigtes Königreich
Veröffentlicht am 19. Mai 2017

I have received half of the money so far.

Veröffentlicht am 22. Mai 2017

Hi Paul,

Please update us once you get the rest of the amount. Thank You

AskGamblers
Veröffentlicht am 26. Mai 2017

Dear @Paulfeeley,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.