Last Monday (21/02/2022) I requested an withdrawal for 7,500 EUR via SEPA. (This is in line with their 7,500 weekly and 15,000 monthly limit). Both their terms and conditions and also the text next to their withdrawal methods state that I should receive funds within 2-3 working days.
On the 22/02/2022 I received an email saying my account had been blocked due to a gambling problem but I had written confirmation that my current withdrawal would still be processed and once complete I could withdraw my remaining funds.
7 days later, I have contacted Mystake numerous times asking for an update. Whilst the agents have been very friendly and polite, I keep getting boilerplate template responses with differing reasons as to why there is a delay. One of the reasons is because apparently there is an issue with SEPA, however there is no information on the internet to validate this claim and it seems to be a common excuse from Mystake to hold up withdrawals.
I have been told I have the option to cancel my current, pending withdrawal and use another method however, they say no other method such as swift would be any quicker, so I’m thinking this is to cancel my pending withdrawal and the clock starts again. I am fully verified, I have not used any bonuses and have wagered all of my deposits.
I have attached screenshots of conversations with agents and my pending withdrawal with time stamp, any help would be greatly appreciated.
