Hello,
I did 100% of the verification tiers on Mystake.com as could be seen on the attached screenshot. Verified my ID, my passport, my proof of residence, selfie verification as well as mail verification.
I've been making bets on Mystake.com until the moment I wanted my make my first withdrawal. It got rejected and at the same time I got soft-blocked, i.e. I couldn't place a single bet anymore. I tried again many times but all my withdrawal attempts with different transfer methods got rejected.
That's fine if a casino doesn't want me to bet anymore, but I would like to withdraw the 3800 EUR in my balance.
After contacting support, they told me to "Take a selfie with any identical document (ID card, passport, driving license) and paper, on which you'll write current date, your full name, name of our site and your username."
I did this to the letter, and they've accepted my selfie. Copy of our email conversation with the casino is attached. I made new withdrawals and after 48h they notified me again that my requests were rejected.
It's MY money and they just make it impossible for me to move it, regardless of all of the verification procedures I've successfully gone through. Attached screenshots show over 20 withdrawal attempts all rejected. This has been going on for over a week now and it's very frustrating.
My objective is simple: recover the 3800 EUR in my balance. Thank you for your help.
