Mystake Casino - Mystake withdrawals

Hello,

The mentioned transactions are completed from our end. @Askgambler team, we will send you proof regarding that issue.

Kind regards,
Mystake team

Dear @KLH111285,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Upon evidence we can confirm the casino paid both transactions in a timely manner. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi please see the attached screenshot from my chat with my bank. I am unsure of what to do as the funds seem to be missing somewhere??

Good morning,
Could I kindly ask Mystake to trace where the funds are? They have not arrived in my account, and I wouldn’t mind if it was just a small amount but £280 is a lot me and I need it.

Many thanks
Kirsty

Hi,

Please can Mystake trace the money to the actual recipient because I definitely have not received anything even though you have the evidence it had been sent??

Many thanks
Kirsty

Good morning, I have just been on the phone to my bank, speaking with the international banking department. There are no transactions seen on their system and she even checked the system to see if it was incoming, but there is nothing, so in this instance I need Mystake to do a forward trace on the funds they have sent???
Please can someone get back to me today?
Thanks

Dear @KLH111285,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi, unfortunately I am still waiting for the funds to arrive, my bank have said there is nothing they can do as there are no transactions or incoming transactions from the bank or the Mystake site, I’m not sure what to do now? Any advice would be great.
Thanks kirsty

Hello,

We will investigate this matter with the bank to determine whether or not the transactions were returned and report back as quickly as possible.


Kind regards,
Mystake team

Thank you,
I have seen my bank manager today and they have checked for any incoming or rejected deposits and there is nothing, so they have asked for a forward trace? I hope to hear back from you soon.
Many thanks
Kirsty