Mystake Casino - Mystake is not paying out instead of that the close the account for no reason

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Mystake Casino

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€ 120

dennimenni Europa
Veröffentlicht am 8. November 2023

I played a non Deposit Bonus Through. I had 120€ in Withdraw. Now the Closed my Account for no Reason. Even the Chat cant Tell me why and the want not give the Winnings. I break no Bonus Terms or anything Else. It was an Account i had there for 2 Years or longer. For me its feels like the wont pay and for easyness the Just close the Account. Most Users wont make a complaint at Askgamblers. So they have no Problems. I know the Trick from some other Casinos

AskGamblers
Veröffentlicht am 10. November 2023

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Veröffentlicht am 13. November 2023

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

dennimenni Europa
Veröffentlicht am 13. November 2023

Dear Askgamblers, iam Ok with that. But iam asking myself why they send you a Message to reopened it without making a Statment in this Thread

Veröffentlicht am 14. November 2023

Hello,

Please consider our T&C regarding the bonus rules:

Askgambler team, we will email the detailed information regarding the user's activity.

Kind regards

dennimenni Europa
Veröffentlicht am 14. November 2023

Dont Agree ! Every Bonus has its Own Codes Right ? How should i used a Bonus 2x Times on my Account ? @Askgamblers i would send you an Email with private Informations that the paid out User with the same Promotion and some Other Information how the trickin someone who has a bigger Paypout. After over a Week aĺl that we get is a Screenshot marked with a Microsoft Paint Frame ?

Veröffentlicht am 17. November 2023

Hello Askgambler,

We will provide you with the additional information soon.

Kind regards

dennimenni Europa
Veröffentlicht am 20. November 2023

A Week now Turns. They waiting for me to not respond. Sorry Mystake iam watching the Thread but i want to give you full time. So Users can See how you fighting about 120 Dollars, but want to Players to Invest the Bitcoins in your Casino.

dennimenni Europa
Veröffentlicht am 20. November 2023

Reminder for all Users that Look up this Complaint. All that Mystake doing in over 2 Weeks is a Microsoft Paint Frame in the Color Red from there Bonus rules that make no Sense because no User can use a Promo Code 2 Times with the Same Account. So wach out for the next Microsoft Paint Art

Veröffentlicht am 20. November 2023

Hello,

Additional information has been already provided via email.

Kind reagdrs

AskGamblers
Veröffentlicht am 20. November 2023

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mystake Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

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