Mystake Casino - Mystake holding my funds 6 months investigation

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

The user is the sports player. He made some suspicious bets that require investigation. 

Our relevant team needs to check everything with sports betting provider which will take some time. We are doing our best to complete the process as soon as possible. He will not be able to withdraw winnings until the investigation ends. 


Best regards,

Please keep me updated by email, and let me know if there is anything you need from my side to speed up this process.

Askgambler you should probly extend the time on this.. :/

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Over 6 months have passed, they responded that there are no news about my account status

Hello,

The user can currently withdraw 500 EUR per week from the account. But until he requests a withdrawal, he must pass the video verification process.

Kind regards,
Mystake team

Dear @Wadeaoc,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Have sent a video for vertification awaiting response

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.