Mystake Casino - Let you deposit then refuse to withdraw you

Dear @matty2050,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

£247.64 was in the account when they closed it on me.

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

No updates to report they have been ignoring me since they closed my account on the 06/08/23 been trying to talk to them via email but don't get back to me and as you can see here its looking like they don't intend and replying here either.

I would hate to think how many other people they have done this to and am losing hope this will be resolved and they simply will not make an effort to talk.

Hello,

The user tried to verify his document through fraudulent activity and he forged these ones, We will provide you with the detailed information via email, please check your inbox.

Kind regards,
Mystake

I sent you valid documents not forged in the email i have sent to them also you can clearly see they are not forged. The fact its taken you this long to reply am guessing you made forged ones up yourself am happy to send ask gamblers a different form id like my passport to prove its me and you guys are making up lies.

Also whatever your emailing if its you guys emailing my id thats against the law for data protection so be careful what your planning

Dear @matty2050,

Please be informed that you agreed to our Terms and Conditions by creating the AskGamblers account which among other things state:

You authorize the AskGamblers Complaints Team to request and/or receive from the affected casino operator information related to your casino account, registered details, gambling logs and activity and/or any other information which could help us identify the issue in completeness and come up with a justified and fair judgem­ent.  

Thanks in advance for your understanding and cooperation when it comes to the AskGamblers Complaint Service Policy

If you would like more forms of ID emailed to you to help prove its me just ask I would be happy to and then that would prove why would I forge my just let me know what you need to prove they are in the wrong and I am who I say I am.

Dear all,

Following a careful review of valid information and proof presented by Mystake Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.