Mystake Casino - Dishonest bookmaker wants to keep my account restricted for 6 months

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Mystake Casino

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R$ 7895

Veröffentlicht am 17. Oktober 2022

The most dishonest house I have ever been to. They do everything to delay your payment. First comes a shameful video, asking you to hold a paper, say some information.

They offer a deposit method (PIX) developed by the central bank of Brazil, which is a one-click deposit. But this same method, to withdrawal, the site does not work, ask several information unnecessary for this method of withdrawal. After that, it comes with an absurd verification time.

6 months? That is the most absurd period I have ever seen for a bookmaker. They should be ashamed to do this with the client, only to delay payments (because I have seen by complaints from other people) that this is a very common practice of the house. Lamentable. Askgamblers should put on the blacklist quickly, because I see several players go through this problem with this house.

Value 7895,00

Veröffentlicht am 19. Oktober 2022

Just an observation. My first bet on my stake was on 05/10. The last 12/10. Just 7 days betting.

Veröffentlicht am 21. Oktober 2022

Hello MARCELODERIZ,

We are investigating your account with the game provider. We try our best to solve the case as soon as possible. As the investigation is over we will send you the results via email. Kindly ask you to wait for our proper team to contact you.

Best regards,

AskGamblers
Veröffentlicht am 25. Oktober 2022

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 28. Oktober 2022

Hello,

As we have checked, you were asked to send the proof of deposits. Kindly ask you to send us the requested documents, in order to finish the investigation as soon as possible.

Best regards,

Veröffentlicht am 28. Oktober 2022

Please send proof of where you ask me proof of deposit, because I have not received this request in the email or chat site. But all right, I send, no problem.
Three deposit.

Veröffentlicht am 31. Oktober 2022

Hello MARCELODERIZ,

Thanks for your cooperation. Kindly ask you to send the proofs to the email: [email protected]

Thanks in advance.

Best regards,

Veröffentlicht am 31. Oktober 2022

Already sent yesterday.

Veröffentlicht am 31. Oktober 2022

Already sent yesterday.

Veröffentlicht am 2. November 2022

Hello MARCELODERIZ,

The relevant team has received your documents. Kindly ask you to wait for any kind of updates via email. We will try our best to process it as soon as possible.

Best regards,

Veröffentlicht am 2. November 2022

Thanks. I will be waiting.

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  • 64 von 64 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 3,886 USD Durchschn. Betrag

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