I deposited just 29USD two days ago and I got redirected to an error page telling me that the site had 'redirected you too many times' and when I returned to mystake, my 29USD deposit was missing. Upon checking my bank account, it had been debited from my account.
When reaching out to customer services, I got a copy & pasted reply (as soon as i asked where my deposit was, they sent a long paragraph of text within less than 5 seconds) telling me to wait 24 hours. So I did what I had to do, I waited 24 hours. Yesterday I reached back to them after just over 24 hours to be told 'Deposits are sometimes delayed on weekends, please wait until tomorrow'.
I can honestly say I have never heard anything so ridiculous, how can a card deposit be delayed at weekends? I understand somewhat if bank deposits are delayed at weekends, but why would card deposits be delayed? Not only this, but the customer service agent didn't even ask me how I deposited, as soon as I asked where my money was, she just said 'That deposit method is delayed over weekends' after a few seconds again... clearly not attempting at all to even trace my deposit.
So like a lot of people complaining on trustpilot about this casino as well as a complaint on here, this casino clearly is lacking customer service wise, being told to wait 24 hours then to be told to wait another day... what's next? Having to wait months for an investigation over a small deposit that should've already arrived?
Mystake - I do not believe you are trying to scam people, but I do believe the technology behind your depositing system needs improving. This is not the only complaint regarding this issue. There are multiple on trustpilot. Attached will be a screenshot of the transaction from my online banking clearly showing 29USD being taken from my account. All the info you need will be there, transaction number etc. Failing that I can give you a bank statement.
