Hello,
21.02.2022 made a deposit of 200 euro and won 773,88 on a sports event.
Right after I sent all the documents and made the account fully verified and made withdrawal.
24.02.2022 was asking life chat where the fund is - Receive answer that should be soon on my end.
25.02.2022 Did not see funds still went back to my account and saw message that they want to receive video verification
(massage copy/paste)
Hello dear user.
We are contacting you to inform you that the requested transaction was not successful. In order to withdraw funds, please complete video verification with ID and a paper! For that please send us a video where you hold a piece of paper on which will be written: your name, surname, your username on our site and site’s name as well as hold your ID card, also say out loud the same credentials (name, surname and date.)
Kind regards,
MyStake Team
25.02.2022 Sent a video of what they were asking.
01.03.2022 Still dont have my funds in my wallet, chat is not answering any question just - payment is processing.
So I have no other choice to involve AskGambler team.
Beschwerde-Info
Hello VITOLAKRISS,
Your account was under review, that's why our proper department requested extra verification. They confirmed that you are the rightful person to receive the winnings. Thus investigation has already been completed, consequently your withdrawal is approved.
You will get your funds very soon. Thanks for your patience and understanding.
Money received,
But this is nonsense and the worst experience that I ever have received from the sportsbook.
You got everything that you were asking right away.
But still, you were asking me to wait 2 weeks without any explanation.
If somebody is thinking to deposit in here, doublethink if this disrespectful process will suit you!
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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