Mystake Casino - Account blocked for six months

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I chatted with mystake support and asked a representative to appear here, let's wait for them .They won't ignore their client's request, right?)

Hello Vesnind,

Your account was blocked due to investigation. Investigation timeframe varies from case to case. In some situation it may take up to 6 months.
As we checked you have just made one bet, so, of course, it would not take that much time.
As we have been informed, you can withdraw your winnings if you fully verify your account.
You can now access to your account, please make sure to complete verification.


Kind regards,

Dear @vesnind,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Unfortunately, I was deceived by the representative. I passed verification, but I cannot withdraw the money. Support agents tell me that the only thing I can do is to wait.A waste of time

Hello Vesnind,

Your account has been successfully verified and you can withdraw funds.
Please update us here whenever your receive the money.

Regards,

Thanks to askgamblers for their help, the money was withdrawn after I sent a link to this complaint .However it is unclear what they were checking .Apparently they were checking how long they can withhold funds from honest users

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.