Mystake Casino - Account blocked and delayed withdrawal of funds

Hello,

The account is under investigation due to suspicious sports betting. The process might take up to a maximum of 6 months.
According to our T&Cs, ''The Company reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player.''

We will notify you as soon as the investigation is completed. Winnings will remain in your account and if our suspicion is not confirmed, you will be able to withdraw all funds.


Best regards,

Are you kidding me, going to check three sports bets for 6 months? This is some kind of bullying.

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Mystake Casino, the 6 months you stated are almost gone, how is your investigation going? :)

Hello @MOGWAI,

Your account is re-opened and you can withdraw your current balance. After the withdrawal, your account will be closed permanently due to the suspicious activity of yours.

Kind regards,
Mystake

The funds have been successfully paid, the complaint can be closed. Thank you AskGamblers for your help in resolving the situation.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.