They are claiming withdrawal processed not received by wallet and still showing as able to cancel in caisno account

All my funds (4146 USD) paid out to unknown crypto addresses - Following strange behaviour around withdrawals my entire balance is gone

Have had a lengthy email correspondence with Monixbet surrounding my KYC/withdrawals, which had been pending for weeks. I have previously received funds from them, and was now waiting to receive the rest of my balance.

Suddenly at 21/9/25 i start to receive strange mails from them insisting "requirements" for my withdrawal requests are not correct, without ever specifying what is missing/wrong despite me repeatedly asking them to specify. This leads to a pretty absurd exchange on mail with the same copy paste answer from them.

The interface did not ask for any more information. My crypto withdrawals were filled in correctly pending approval, with the same crypto address and method as previous withdrawals that i received.


On 30/9/25 i received mails they were able to confirm that the funds were processed, despite none being sent to my address.

On 05/10/25 i received a document of my withdrawals and their transaction hash. This show that all withdrawals requested in september were processed on 24/09/25. None of the destination addresses are the one i entered in my withdrawal requests, and are not controlled by me. I only ever used same the address for deposit and withdrawal and Monixbet, and was very conscious about exactly that. My address has not seen any of these funds.

So i don't know what happened, but seemingly someone stole from me, editing payment information, which is pretty insane.

Monixbet have never been particularly interested in hearing about the funds not arriving, which is strange.

All withdrawals must arrive according to the details i requested them, which is 0x7826806b988e3f656eD62646A01B491213C6De42 as USDT on ethereum.

I have had a nightmare with Monixbet casino.

ID, selfie, Proof of address, skrill ownership, proof of deposits all supplied so I could withdraw a massive €50 euro.

Their 'VIP' manager then contacted me and stated they wanted a selfie with a note in my hand with the date and name of the casino. I did this. They then told me the passport details were not clear enough so I needed to do it again. I have neuropathy so am very shaky so have to get a friend to come and help.

Anyway after I resupplied them Adam emailed and said I was verified, the site also sent two emails saying I was verified. The next day I emailed to ask about my huge €50 withdrawal.

Adam then says the site now wants a selfie of me holding the ID and note in one hand again and me infront of 'MY Casino'...? I don't have a casino. I assume he means their casino? No idea how I do that given I play on my phone and need to take the picture on my phone?

This just seems like a scam and my time is being wasted on purpose.

I need askgamblers to help mediate this as the casino has already shown they cannot be trusted and I seem to just be supplying selfie after selfie.

Thanks