I am submitting this complaint due to ongoing withdrawal delays at Millioner Casino and the lack of a clear response from their chat support team.
The play experience was good, a large variety of slots and live games, and I was still enjoying the play up until yesterday night, I realized maybe I should stop until I receive my initial withdrawals!!
What is concerning is that on the casino’s “About Us” page, Millioner Casino explicitly promotes fast payments and responsive, qualified customer service, and my experience so far is the opposite.
On January 3rd, I requested a withdrawal of €200, and before submitting my request, I wanted to complete the verification. The verification page stated, quoting, “It looks like your account does not require verification. Enjoy our games!” . As of today, 6 days have passed, which equals 5 working days, including today, and this withdrawal is still pending with no clear explanation.
Additionally, on January 7th, I requested another withdrawal of €500, which is also currently pending.
At the moment, I still have a remaining balance of €2,000 in my casino account. Due to the delays already experienced, I contacted Millioner Casino via email yesterday to request:
• An update on the status of both pending withdrawals
• Guidance on the best withdrawal method and structure to avoid further delays with the remaining balance.
I have not received any response to my email so far.
There is no clear information provided by chat agents regarding processing times, and the lack of communication is concerning. According to the live chat agents, it is best to contact the finance department by email, and the email provided to me was [email protected].
I am requesting AskGamblers’ assistance to help resolve this matter and ensure that my withdrawals are processed or that I receive a clear and justified explanation for the delays.
I am willing to provide any additional information, screenshots/videos if required.
