Beschwerde #3 Legzo Casino

Withdrawal delayed over a month

Von Shab

vor 1 Jahr

Submitted withdrawal on July 7th.

They said they need to verify information. I sent all information.

" currently your profile is under the additional checking, as soon as it is finished, your request for withdrawal will be reviewed. Processing time may take up to 31 calendar days, we kindly ask you to wait. Please, pay attention, that crediting time from the side of the payment system you have chosen may be up to 3 business days. "

Been a month. They just respond with automated messages.

They seem to have no intention of paying out or verifying my account.

Unseriöses Casino Legzo Casino

Grund Verzögerte Auszahlung

Betrag €1389.16

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Legzo Casino

• Representative

vor 1 Jahr

Hello, dear player and representatives of AskGamblers!

We are glad to hear that you've received your withdrawal. We will investigate why it had taken longer than it was supposed to.

Best regards,
Legzo Casino

Inaktiver Benutzer

vor 1 Jahr

Thank you legzo for finally honoring our contractual agreement of clause 10.4.
Perhaps you will do it sooner in the future to other customers.

Askgamblers this has been handled. Thank you for your platform.

Inaktiver Benutzer

vor 1 Jahr

The amount is 1389,16 euro which blows my mind why they're breaching their own contract.

Hey Legzo. It's been 31 days. When I signed up I agreed to 31 days. Currently you are in breach of our contract.

" unfair play "

I bet on MMA.
I placed I believe 5 wagers, I cannot see this anymore since legzo has deleted my history.

2-3 I believe were live bets. Live bets in which the odds close during the round and open up at the end of the round.
Everyone has the same youtube live stream for the event.

And the rest were placed days before the event.

I do not understand what is " unfair play " about this. And legzo is not willing to co-operate in this manner either. They are just trying to hold my funds for an extended time period that does not honor our contractual agreement.

Their customer support has agreed that it has been over the 31 days. Yet they are unwilling to honor our agreement.

For 1389 euro. It blows my mind to dishonor your own term and conditions like that.

Legzo Casino Beschwerde-Statistik

Gelöst 2 / 2

Durchschn. Betrag $3,584

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

Legzo Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

5650 dollars payment delayed

For the twelfth day, I have not been able to receive my winnings in the amount of 500 thousand rubles (5,500 dollars)

Every day they feed me with promises, referring to the fact that the payment is being verified and its term was initially 48 hours, and as they expired. then it became unregulated at all. They say that this is done for my own safety.

Prehistory: On February 9, I deposited 40 thousand rubles (450 dollars), and played without bonuses, in three providers, no limit, pragma,t, and endorphina, only 3-5 slots.

There is nothing to check there, well, and if you need to, then this can be done in a matter of minutes. But not 12 days. In all the years of playing in this casino. This is the first time I have seen such an attitude.

I have VIP status, I have been fully verified for a long time, a long history of large deposits and payments, and there have been no problems until this day. No additional requirements were made to me, the account is not blocked, in communication with support no one explained anything, they said to wait. but! reasonable deadlines have already passed and they do not name the end of these verification deadlines! and accordingly the deadlines for paying out my winnings!

I demand that the verification of my account be completed and my winnings be paid out!

Gelöst

$5,650