Beschwerde #4 Joya Casino

The casino keep stalling the payout

Von minosim

vor 2 Jahren

I made a withdrawal of 0.016btc on Friday which I received. Later that day I made another withdrawal of 0.0155btc and received a notification saying that only max 1000eur can be withdrawn per day. So I waited for my withdrawal to be processed on Saturday. However this did not happen neither on Saturday nor on Sunday. So I contacted the casino on Monday and I was told it is still being processed. Later that day I contacted them again and was told that it is being checked. As I did not receive it on Monday I contacted them on Tuesday as it was already more than 96hours since the withdrawal was requested. I was again told that it is being processed and I would receive it soon but I see nothing has changed. It clearly looks like they are stalling. Their terms say you can withdraw 1000eur per day and 6000eur per week, but it is not possible to do as they stop paying after the first withdrawal.
I hope you can help me out here.
I am attaching a screenshot with my current balance and first withdrawal. Unfortunately I cannot send a screenshot with the pending withdrawal as they do not show pending withdrawals. I am also attaching the conversations with the casino

Unseriöses Casino Joya Casino

Grund Verzögerte Auszahlung

Betrag $1070

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

minosim

vor 2 Jahren

All the withdrawals have been received. The complaint has been resolved. Thank you Askgamblers.

minosim

vor 2 Jahren

Thanks for the reply.
I have one more withdrawal pending. I would like to have it processed and we could close the complaint as resolved.
As I understand you have solved the issues with the payment process so I expect to receive the withdrawal much faster

Joya Casino

• Representative

vor 2 Jahren

Hello dear Simon,

Thank you for reaching out.

We apologize for the delay. As mentioned earlier, we encountered some minor issues with the payment process that were beyond our control. Rest assured, we are actively working to resolve these issues promptly. The requested amount was processed and sent to you yesterday. We appreciate your patience and understanding as we strive to expedite all future payouts.

Thank you for your patience and understanding.

Joya Crew

Joya Casino Beschwerde-Statistik

Gelöst 3 / 5

Durchschn. Betrag $2,801

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

Joya Casino Beschwerden

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No payment from Joya Casino

Joya Casino seems to be a scam.

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I did receive a notice on the site about updating my KYC documents. I try to load them to the website, and it fails to load. I tried emailing them and got no response. I have sent two emails.

Also, the live chat on their site doesn't appear to be working either... worst experience I have ever had.

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The amount is just: 30,30 Euro

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Just give the same answer to a technical problem from development.

This is insane, just 30 euros, still not paying.

I want the answer from this casino right now.

Thank you for before AskGamblers.

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Had a big win at Joya Casino. Its easy to loose but when you sometimes is lucky the difficulty starts.

I won 7000 euro im trying to withdraw.

It started good. 24/04/03 I got an email that they had sent 1000 of the 7000, and that money iIalso got. They say the daily limit is 1000. So ok fine, then I get one withdrawal every day then I thought, because I made three withdrawals of 1000 at once, and i was planning to continue the withdrawal requests to keep up with the daily maximum. Now two withdrawals of 1000 is pending and i have 4000 more to request.

But now everything has stopped!

Every day I go to chat and ask why they don't send me funds anymore? Then they just say they will contact the relevant department and they will contact me. But they don't! I also write them emails, but totally silence.

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