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Jackpot City Casino - Delaying 17,343 CAD payment for week now

GELÖST

Beschwerde-Info

Unseriöses Casino

Jackpot City Casino

Betrag

$ 17343

Veröffentlicht am 12. November 2019

I sent a withdrawal request of 17343.76$ on sunday Nov 4 2019, after depositing 400$ with their welcome bonus via Instapayments, that you must play through 20000$. I played 100$ bets multi hand blackjack, then realized my play through bonus wasn’t playing through dollar for dollar, so I hit up slots & started making 50$ spins I hit an 8k jackpot with that, and after losing a couple thousand I ended up with 17343.76 . After a dreadful process of resending my documents, I was finally verified. I was told by one operator that the funds should’ve been released today at an 8AM EST batch & was relieved. Then I rechecked with them due to my anxiety with these guys, and now I’m told that my withdrawal is under review for a minimum of 48 hours, with no future timeline whatsoever. At times like this, I feel like this is a scam & they will try to loophole their way out of paying me somehow. I love gambling & honestly i wouldn’t mind keep playing with this casino as long as they stay true to their payments. You really don’t feel safe at times like this. please JackPotCity Casino, understand players will choose your casino over most if you just kept your word on what you advertise. Fast withdrawals, fast deposits. I do not know how much longer they will make me wait, but this money can do so much good in my life. I’m a medical trident trying to pay for his Medically insurance. Please it’s already been a week, and the way it seems, looks like they’re going to have me waiting for months. & different operators always telling me different things.

Veröffentlicht am 14. November 2019

Contradicting statements & indefinite wait times

AskGamblers
Veröffentlicht am 9. Januar 2020

This complaint has been reopened as per Jackpot City Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Veröffentlicht am 9. Januar 2020

Dear @Josephwaldo,

AskGamblers Complaints Team was informed that your payment has been processed and should have hit your account already. Please let us know if we may close this complaint as resolved? Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Jackpot City Casino Beschwerden

  • 11 von 59 gelöst
  • 4 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 7,152 USD Durchschn. Betrag

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