Beschwerde #58 Immerion Casino

Delayed withdrawal and account closure issue

Von Maxtr0

vor 1 Jahr

My name is < removed >, and I have been a player at Immerion Casino. Initially, I requested a withdrawal of 9 Ethereum from my account. Since then, my balance has increased to 17.8 Ethereum due to additional winnings. However, despite repeated requests and a waiting period exceeding 14 business days, my withdrawal has not been processed.

My account was subsequently blocked without clear justification or prior notice. Customer support responses have been vague and non-committal, only asking me to wait without providing specific updates or timelines.

I have fully complied with all verification procedures and the casino's terms and conditions. Nevertheless, my funds remain inaccessible, and communication with both the casino support team and affiliated partners has been largely unproductive.

I am concerned that this delay and lack of transparency may indicate an attempt by the casino to withhold my funds unfairly. I respectfully request AskGamblers to intervene, expedite the processing of my withdrawal, and clarify the reasons behind the prolonged delay and account blockage.

For your reference, I have attached screenshots of my account balance, transaction history, and correspondence with customer support. I have additional evidence that I can provide if necessary.

Thank you for your attention to this matter.

Best regards,

< name and email removed >

Unseriöses Casino Immerion Casino

Grund Verifizierungsprobleme

Betrag $15145.08

Diskussion

AskGamblers

• Support Team

vor 11 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Maxtr0

vor 11 Monaten

Dear AskGamblers Team,

Thank you for your message.

I have received a total payout of 5.88 ETH, spread across several transactions.

I currently do not expect any further payments from Immerion Casino.

Thank you for your support and for providing a fair process.

Best regards,
MAXTR0

AskGamblers

• Support Team

vor 11 Monaten

Dear @Maxtr0,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

Maxtr0

vor 11 Monaten

Hello,

I would like to give a final update on this case.

After long delays and inconsistent communication, Immerion eventually processed some of my withdrawal requests. However, the constant website downtime, lack of transparency, and long payout delays created a highly stressful and unpredictable situation.

As of now, my balance is zero, and I’m no longer expecting any additional payouts.

While I understand that personal responsibility plays a role in online gambling, I believe that the way Immerion managed the situation contributed significantly to the loss of my winnings. I hope this case helps other players understand the risks of dealing with such platforms.

Thank you for your help throughout this process.

Best regards,
MAXTR0

Immerion Casino Beschwerde-Statistik

Gelöst 58 / 58

Durchschn. Betrag $4,483

Durchschn. Dauer 19 Tage

Durchschn. Antwortzeit 3 Tage

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