Beschwerde #10 SlotLords Casino

Help me casino disabled account

Von Andrey N.

vor 1 Jahr

Hello. I registered at this casino a few months ago. After registration, I immediately uploaded the necessary documents: passport, selfie with passport and bank statement to confirm the address. After that, I started making deposits with cryptocurrency, I made 7-8 deposits in total, which I lost. Once every two weeks on Fridays, I was sent a $10 no deposit bonus with a maximum win of $50. Yesterday, 04/04/2025, I received an email with $10 in my account without a deposit. For the first time, I managed to win back the bonus and I put it on withdrawal using the same method I used to make deposits. After requesting a withdrawal, I wrote in the chat and asked to confirm the withdrawal and the previously uploaded documents. At first, the agent approved the passport and after a few minutes immediately rejected all the documents and asked for new ones. Although all the documents are current and were previously approved. The agent also said that my withdrawal is under review by the financial department and will be processed soon. After 20 hours I loaded the site to check the status of the withdrawal, but I could not log in to the account because it was disabled. I wrote in the chat to find out the reason for the account being disabled. The agent replied that my account was blocked by the administration. No reasons were given. I asked to pay out the funds in the amount of $ 50 that remained on the account, but I was refused. I did not violate any rules, did not use a VPN, did not create multiple accounts. I played honestly and made 8 deposits, and when it came to the withdrawal. The casino brazenly blocked the account and stole the winnings! I am attaching all the screenshots as evidence and asking the administration to help restore justice.

Unseriöses Casino SlotLords Casino

Grund Sonstiges

Betrag $50

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review of valid information and proof presented by SlotLords Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

SlotLords Casino

• Representative

vor 1 Jahr

Hello,

We confirm that the Andresyan’s winnings were confiscated and the account was closed due to a violation of the Terms and Conditions. Specifically, the player submitted forged documents during the verification process, which is a direct breach of Section 9.1 and Section 9.3 of our Anti-Fraud Policy, both of which explicitly state that providing forged documents may lead to the termination of an account and the cancellation of all payouts.

All evidence supporting our decision has already been submitted to the AskGamblers team for review. The actions taken were fully aligned with our internal procedures and published rules.

Inaktiver Benutzer

vor 1 Jahr

Give reasons for blocking my account and confiscating my winnings!

SlotLords Casino

• Representative

vor 1 Jahr

We’ve sent our response and clarifications regarding this case directly to the AskGamblers team via email. We’re currently awaiting further feedback and will provide updates here if necessary.

SlotLords Casino Beschwerde-Statistik

Gelöst 7 / 7

Durchschn. Betrag $1,237

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Slotlords zahlt Gewinn nicht aus

Hallo.

Ich habe mich bei Slotlords angemeldet und gespielt. Die ersten Einzahlungen habe ich via Skrill getätigt.Nach einiger Zeit erhielt ich die Meldung das ich eine andere Zahlungsmethode wählen muss und entschied mich für Google Pay. Ich wurde zu einem weiteren Anbieter verbunden ( FLVA) dieser hat das Geld aber nicht über meinen Google Account abgebucht sondern direkt über meine hinterlegte Karte. Die Zahlung scheint in meiner Bank App als Zahlung an FLVA GLASGOW auf mit 1,39€ Spesen. Ich versuche seit 1 Woche meinen Gewinn auszuzahlen und werde immer wieder abgelehnt. Ich habe einen Screenshot meiner Bankomatkarte,meines Google Wallets und meine Kontoauszüge geschickt. Slotlords möchte einen Beleg von Google Pay. Diesen gibt es natürlich nicht weil Google Pay nur als Maske genutzt wurde. Ich habe dieses Geld ohne Bonus gewonnen. Ich habe von jedem Gewinn Screenshots gemacht. Der Support von Slotlords reagiert überhaupt nicht. Ich frage höflich um Hilfe und erhalte keine Antwort.

Ich hoffe,dass ihr mir weiterhelfen könnt. Mitlerweile zehrt das sehr an meinen Nerven.

LG Martina

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Auszahlung verweigert 800 euro

Ich habe am 25 dez 30 euro einbezahlt mit bonus ,über neteller. Habe den bonus ordnungsgemäss umgesetzt und wollte auszahlen lassen. Habe mein konto verifizieren vor 2 tagen. Und trotzdem verweigert man mir ständig die auszahlung.

Sie wollten es so haben dass ich es über Neteller auszahle-würde ich auch gerne machen ,geht aber nicht,weil das casino keine neteller auszahlung anbietet. Sie haben Skrill,Bankauszahlungen und die ganzen coins auszahlungen.

Wir haben uns dann auf skrill geeinigt,weil ich davor schon mal mit Skrill eingezahlt habe. Habe gestern extra nochmal die email adresse von skrill gesendet. Dann kam wieder die aussage,Probleme bei der Adressverifizierung -habe ihnen Bankauszüge gesendet ,A1 Rechnungen und andere Rechnungen. Jetzt sagt mir der Support ,er hat das erledigt,die Auszahlung sollte funktionieren. Und jetzt wird es wieder abgelehnt. Sry was soll ich sonst machen?

Habe jetzt wieder eine pdxf dxatei gesxendxt undx zum 2.mal mein konto verifziert-wiedxer auszxahlung über 800 bei sxkrill beantragt

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Boni nicht gutgeschrieben

Ich habe dieses Onlinecasino vor ein paar Wochen gefunden und für sehr interessant befunden da viele Provider dabei sind die mir woanders manchmal fehlen.

Es wird mit vier verschiedenen Einzahlungsboni geworben die man durch einen Promo Code bei der Einzahlung auslöst. Alle vier habe ich nach und nach eingelöst und auch erhalten. Danach wird damit geworben, dass man montags und donnerstags einen Reload Bonus erhalten kann in Höhe von 25% der Einzahlung. An dem Donnerstag vor 48 Stunden habe ich sechs verschiedene Einzahlungen dort getätigt, sogar durch betätigen des Buttons für diesen Reload Bonus. Der Bonus wurde nicht gutgeschrieben. Ich habe den Chat darauf hingewiesen und man hat mich vertröstet mit den Worten dass man nichts machen könnte. Ich habe an diesem Tag einen ca vierstelligen Betrag dort umgesetzt, genau zusammengerechnet habe ich mir das nicht. Daraus sollte resultieren, dass ich am Samstag, also heute Freispiele erhalten würde da ich in den letzten sieben Tagen mehr als 600 € umgesetzt habe. Auch dies ist nicht geschehen, auf Anfrage mit derselben Aussage dass man nichts tun könnte. Ich befinde mich auf der Level Stufe 10 dort, habe also eigentlich schon VIP Status... zumindest mehr als Lvl 1 auf jeden Fall. Und es ist offensichtlich wie viel Geld ich dort umgesetzt habe. Die Aussage im Chat, man könne nichts tun ist mir einfach viel zu wenig für das was ich dort umgesetzt und auch eingezahlt habe. Ich habe auch im Chat darauf hingewiesen Seiten wie diese hier zu kontaktieren um diesem Online Casino die Chance zu geben das vielleicht auch mal zu klären, darauf wurde nicht weiter eingegangen.

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Deposit limit not set by the casino

I have contacted support (on chat, message and email) to set a deposit limit. The first email I sent them was 13th of November. I got a reply the 15th of November and responded to this the 16th. Since my first request I have been able to make deposits to my account.

The website does not have a responsible gaming section where players can set their own limits, and in the chat I was told the only way to set a limit was through email.

I argue that the casino has failed their responsibility and demand that the money I have deposited after I asked formally to set a deposit limit will be refunded.

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Totaling 2000 euros since 12th of September

Refusing to pay out or engage in any normal communication apart from wait we are working on it. Only payment method that works seems to be bank withdrawal which worked speedily before but now after 5 days being told its my banks issue and could take up to 7 more working days to complete when asked about complaint process was told to send a letter ! any help would be appreciated...

4 withdrawals pending totaling 2000 euros since 12th of September.

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€2,000

Casino closed my account and not pay my winnings

Dear AskGamblers

On July 1, 2025, I made a deposit of 45 euros with a bonus. I made the necessary wagering and after real balancing I requested a cashout of 500 euros.

The next day, in the morning, I received an email from the casino confirming that my account had been closed according to a decision of the administration, that the decision was final and my account could not be reopened.

I was speechless, considering that I was a long-time customer at the casino and had never had any problems or created any that affected myself or the company.

It was very unfair not to mention the reasons or why, even though I was calm and aware that I had not done anything wrong.

But the most important thing is that the Casino gave its word that it would pay my withdrawal.

Even without access to my account, the casino confirmed in the email that my winnings total 500 euros would be transferred to me,

that there would be no problems with that.

They requested new documents: gas bill, selfie holding passport and on paper written "Hello Slotlords", passport and my account information. Everything has already been sent successfully. It's been almost a week, I haven't received any more response from the Casino regarding the transfer of my cashout, and I don't know what to do, so I'm here asking for your help to resolve this case together with Slotlords to receive my winnings.

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Unjustified account blocking

Hello dear AskGamblers team! Please help me withdraw my winnings from this institution, slot lords casino sent me a promo code for 50 free spins with wagering and a maximum win of $ 50. I was lucky to win back this bonus and transfer $49 to a real balance. I did not have any deposits and withdrawals from this office, all the verification documents were provided by me, support on their website I was told no additional documents are necessary, I only need to wait, I put $49 on withdrawal and waited a couple of days for withdrawal., after that, I received an email saying that all bonuses were disabled for me and now I can only play with their money. After a while, going to their website to check the withdrawal status, I found that my account was blocked, contacting support for clarification, I did not receive any response, they gave me an email to who was told to send a letter, I wrote them an email on this issue about the reasons for the sudden account block, to which I received a reply that the administration had made such a decision, no reasons or grounds were voiced, the only answer was that the administration had decided so, I consider this unacceptable in relation to the players, I ask your team to help me solve this problem!

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