Beschwerde #4
OrientXpress Casino
Unjustified confiscation of funds
vor 9 Jahren
good morning, on 03/02/2017 I requested withdrawal winning 800 Euros electronic roulette after you meet the bonus requirements (I paid 80 euro)
(The 250% bonus is available up to an amount equal to 500 €. For example, by depositing € 50 you receive a bonus of 125 € and then you have a total balance of 175 €, 3. The balance of the bonus, plus the balance deposited, is subject to wagering requirements of 30 times, which must be met before you can make a withdrawal.) ,.
my request to be picking 'was confirmed by orientxpresscasino chat operator who has confirmed to me that I could pick up 800 euro.
the withdrawal request and 'was duly accepted by the computer system.
after a few days I 'was sent by email orientxpresscasino with payment refusal without explanation.
I asked via email to orientxpresscasino more 'detailed explanations on the reason of the levy refused and I have not been sent.
I declare that I have respected and fulfilled the requireme bonus.
in addition to this I add that after the withdrawal still had a surplus of 1,600 euro which for no reason and I 'was reset.
It can at the request of askgamblers, give you my password so that you can check your game history and my wagering.
I add that if the player does not reach the game requirements, when picking up the computer system locks automatically or the request, which has not 'happened in my case.
I ask justice, do formal complaint / claim against orientxpresscasino asking that I be paid the winnings of 800 and is returned to me my credit balance of 1600 €.
(The 250% bonus is available up to an amount equal to 500 €. For example, by depositing € 50 you receive a bonus of 125 € and then you have a total balance of 175 €, 3. The balance of the bonus, plus the balance deposited, is subject to wagering requirements of 30 times, which must be met before you can make a withdrawal.) ,.
my request to be picking 'was confirmed by orientxpresscasino chat operator who has confirmed to me that I could pick up 800 euro.
the withdrawal request and 'was duly accepted by the computer system.
after a few days I 'was sent by email orientxpresscasino with payment refusal without explanation.
I asked via email to orientxpresscasino more 'detailed explanations on the reason of the levy refused and I have not been sent.
I declare that I have respected and fulfilled the requireme bonus.
in addition to this I add that after the withdrawal still had a surplus of 1,600 euro which for no reason and I 'was reset.
It can at the request of askgamblers, give you my password so that you can check your game history and my wagering.
I add that if the player does not reach the game requirements, when picking up the computer system locks automatically or the request, which has not 'happened in my case.
I ask justice, do formal complaint / claim against orientxpresscasino asking that I be paid the winnings of 800 and is returned to me my credit balance of 1600 €.
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