Beschwerde #12 Cbet Casino

Refusing to refund deposits from Restricted country player

Von Thinah

vor 5 Jahren

On February 8 2020 I registered an account at Cbet.gg . Since gambling is allowed in my country and I found the link to the casino on a Swedish recommendation web page, I can admit that I mainly read the bonus and withdrawal terms detailed and skimmed through the rest. I had no reason to believe to find Sweden in the Restricted country list, since i had received direct promotion to register.

I played at Cbet until beginning of June, when I decided to close my account due to lack of winnings and poor VIP offers. I was just about to open my account again when I noticed in 7.1. of Cbets Terms and Conditions, that Sweden is a restricted country for playing at Cbet. I was surprised and stunned. I am very well aware of that casinos at any time can close and withhold winnings if you violate the terms –but the thing is that I have never tried to disclose I am from Sweden. I registered my address upon registration (with country Sweden) and my proof of address was approved. I do not use/hide/change my VPN or even know how to do that.

It is obvious to me that Cbet try to lure customers from restricted countries to register, and if they win big, Cbet can withhold their winnings. This of course creates a situation for me that I cannot play at Cbet again since they at any time would be able to close my account.

I think it is an absolutely reasonably request that Cbet refund my deposits of a total of 5970 E (deposits minus winnings) to me. This since they have allowed me to play and approved my account, in violation of their own terms and that I have no chance of continue to play win back or continue play with them. Since I have closed my account I cannot show the transactions but please see attached chat transcript where the amount is confirmed, as well as confirmation on that they have had my full address registered.

I have tried to solve the complaint directly with Cbet but they just refer to that is my own responsibility not to play at them if it is not allowed in my country. Since it is allowed in my country for players to play at foreign casinos, I mean that it is their responsibility not to allow players to register if they are restricted in their terms. Sweden is possible to chose when registering which is directly deceptive against their T&C:s.

I hope that Askgamblers can help and mediate in this conflict.

Unseriöses Casino Cbet Casino

Grund Verstoß gegen die AGB des Casinos

Betrag €5970

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Thinah

• 1 Bewertungen

vor 5 Jahren

Hi,

I am very happy to confirm that myself and Cbet have come to a resolution regarding this case.

I want to thank Cbet for a good cooperation, and AskGamblers for your assistance.

The case can be closed as resolved.

Cbet Casino

• Representative

vor 5 Jahren

Dear Thinah,

Apologies for the delays in replying to your request, our management has reviewed your case and should be contacting you within the next business day.

Again our sincere apologies about the situation which we hope will be resolved soon.

Kind regards
Cbet Team

Thinah

• 1 Bewertungen

vor 5 Jahren

@AskGamblers -have you been anle to reach Cbet casino? Cbet has emailed me when I submitted the complaint but are now unresponsive and dont seem to care to answer here.

Cbet Casino Beschwerde-Statistik

Gelöst 7 / 44

Durchschn. Betrag $6,060

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 3 Tage

Cbet Casino Beschwerden

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Account permanently blocked

On October 9, 2024, Cbet.gg permanently blocked my account without
any prior warning, citing "suspicious activity" regarding my "play
pattern." No specific details were provided — no games, no dates,
no reference to any Terms and Conditions clause violated.

At the time of the block, my account balance was approximately
USD 2,600. These funds have not been returned.

I have contacted Cbet.gg multiple times requesting an explanation
and the return of my funds. The only response I received was the
initial ban notification. When I attempted to send a formal demand
letter, the email address [email protected] returned
"Address not found" — the casino's only provided contact email
no longer exists.

Having a gaming strategy or play pattern is not a violation of any
legitimate Terms and Conditions. I did not violate any rules.
I am requesting the immediate return of my full balance of
approximately USD 2,600.

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I requested a withdrawal on [19-01-2026], and it has been pending for over 8 days.

All account verifications are fully completed, including KYC and Telegram verification.

I contacted customer support multiple times but received no response.

I also attempted to cancel the withdrawal, believing it might resolve the issue, but the cancellation option does not work and nothing happens.

After researching online, I learned that the casino had reportedly shut down / was closed, which is very concerning while my funds remain pending.

I am requesting AskGamblers’ assistance to help resolve this issue and obtain my withdrawal.

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Hello,

I'm contacting you because my account was closed two weeks ago without explanation, supposedly because it's "under investigation."

I have €1000 in it, including a €500 withdrawal request I made and another €500 that's still in my account, for a total of €1000. I no longer have access to my account, and I haven't received any explanation or email from them for two weeks! I'm worried about my money, please help me!

The site was undergoing maintenance when my account was closed without explanation.

I'm joining this effort to help you, and I'm going to take all possible steps to recover my money, as well as leave negative reviews of Cbet everywhere if I don't get a resolution, because this is theft.

Thank you for reading.

My username on Cbet is TeSlaak47, and I have €1000 in my account. I have attached some screenshots below.

There are many inconsistencies in their statements. They're giving me the runaround, and it's impossible to contact the chat since then or receive any emails from them.

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I made a withdrawal request on the 29th of December 2025, which was rejected, with Cbet and its cs reps (upon contacting them) telling me the node provider was overloaded, and to wait patiently for 72 hours to expire, after which I’ll be able to make a withdrawal successfully.

The 72 hours expired on Jan 2, 11:50 pm WAT, and I made another request only for it to be rejected again 2 hours later.

I contacted their customer service this morning, and she (her name is Valentine) told me to swap my TRX for another crypto and then try the withdrawal again. She said she was confident it would work.

I did exactly as told and tried withdrawing again, only to receive an error that my action was blocked and to contact support for more details.

Valentine was still on the chat, and when I informed her about the new issue, she told me to try it again on a different browser and a different device. I did all that to no avail.

Then she says she has created a ticket to the relevant department, and it would take another 72 hours for analysis, but even worse, it might take longer.

I also noticed all their games and markets are no longer available, as though they’re shutting down their second website Cbet.gg, and moving entirely to Cgg.bet.br. I asked about this, and the cs rep told me it was just maintenance, but in his own words, when this maintenance would be over, they didn’t know.

I implore AskGamblers to assist in retrieving my balance from Cbet.gg as soon as possible.

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I am submitting a formal complaint against the operator CBET.gg.

Details of the issue:

Deposit amount: $100

Date of deposit: Dec 27, 2025, 19:10:04

Problem: Website not functional, all odds locked, funds unusable

Refund refused for more than 3 days

I contacted CBET support multiple times and formally requested their Alternative Dispute Resolution (ADR) provider, as required under Curacao gambling regulations.

They have failed/refused to provide ADR details.

This represents a violation of player protection and dispute resolution obligations.

I am requesting:

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Attachments included:

Deposit proof

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SCAM CASINO BETTING WEBSITE CBET cbet.gg is STEALING PLAYER FUNDS - $2,200 which is R38,000 Withheld From South African Player cbet username Sibonelo21

I am writing this detailed public complaint to expose the predatory and fraudulent practices of the online gambling site CBET cbet.gg. My case is not an isolated glitch; it is a deliberate and calculated scam known as grefunding—where an operator accepts your deposits, allows you to build a balance, and then invents a security pretext to permanently block your account and confiscate all funds.(proof on attached screenshots)

What Happened The Grefunding Script

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3. The Complete Shutdown: I was locked out completely—unable to log in, withdraw, or even speak to live support from my account. Their live chat is the only form of contact, as they NEVER respond to emails, even after explicitly promising to do so.
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This is a Global Business Model Built on Exploitation:
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· The Universal Risk: Do not be fooled if you are from a first-world country. This is their standard procedure for any player who wins a substantial amount. Your location does not protect you from this scam; it only changes how hard you can fight back.

My Demand and The Purpose of This Post:
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