Cadoola Casino - Hard to reach

Dear Cadoola Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Cadoola Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Cadoola Casino is a thief site. Don’t recommend anyone playing on their site. They stole my money 3 years ago, frozed my account as If it was my fault they want to pay the winners. They are mere thieves and don’t pay if you win. You can close this complaint I don’t expect anything from the thieves.

Dear AskGamblers team,

Thank you for re-opening the complaint page.

We would like to inform you that the customer's account was closed in accordance with the following article from our Terms and Conditions:

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
<...>
- void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
<...>

Customer's only deposit was returned to him on 30.11.2022. You may find all the evidence sent to your email at suppor­t@a­skg­amb­ler­s.com.

Best regards,
Cadoola.com

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Cadoola Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.