I've been waiting to withdraw $500 for over two months.
The support doesn't answer emails, but answers in chat, constantly asking to wait until their payout department decides something there.... Two! Two months I've been waiting for them to decide something....
My latest correspondence with their support team:
Hello! How can I help you?
hi
Are you here?
Dec 26, 2024, 3:41 PM
Dalerio
Hello, how can I help you?
I've been waiting for the withdrawal for over a month now... <email address removed>
Dec 26, 2024, 3:42 PM
Dalerio
Let me check
your saport has already relayed this to some department three times)
Dec 26, 2024, 3:42 PM
Dalerio
This was forwarded to the relevant department to be checked and approved as soon as possible, we apologize in advance for the delays caused. For any necessary you will be informed as soon as possible and you will be also informed via email when the withdrawal is completed.
okay, I've seen this message three times already)
And how long is the wait? A year?
Dec 26, 2024, 3:48 PM
Dalerio
There is no update we can provide at the moment, I am sorry for that, but this was forwarded to be checked and you will be provided for with an update as soon as possible. Feel free to visit us again later during the day for an update.
27 Dec 2024
Hi, any update on my problem?
Dec 27, 2024, 12:42 PM
Dalerio
Hi there! You will be informed as soon as there is an update on the query. Your patience is highly appreciated!
image .. 2 months! .. unbelievable speed of withdrawals)
Dec 27, 2024, 12:45 PM
Dalerio
I do apologize for the delay and I appreciate your patience as well. Will report this to finance team and highlight it as urgent and I really hope it's sorted out as soon as possible! 🙏
30 Dec 2024
Hi
Is there any news on my problem?
Dec 30, 2024, 1:11 PM
Dalerio
Hi there! You will be informed as soon as there is an update on the query. Your patience is highly appreciated!
31 Dec 2024
Hello
Is there any news on my problem?
Dec 31, 2024, 4:42 PM
3 Jan 2025
how do I contact your finance team?
Jan 3, 6:33 PM
Dalerio
Hello there, do they have an e-mail address? I've been waiting for my withdrawal for 2 months and no news, only promises.
Jan 3, 6:35 PM
Dalerio
You can try to send an email to [email protected]
I've already written there.) no answers ..image
Jan 3, 6:37 PM
Dalerio
I will inform our team to check on this because of the holidays there may have been some delays. They should come with an update soon please be patient
slight delays since the 10th month ..ok .. thx
Jan 3, 6:41 PM
Dalerio
You are welcome! 😊
