Beschwerde #233 BC.Game Casino

They stopped the possibility of withdrawal

Von izitort

vor 1 Jahr

I have not logged into my bcgame account for more than six months, on October 2 I logged in and found that I was paid more than $ 67,000 from the referral system.

I withdrew first $ 100, then $5,000. But when I made a withdrawal of $ 15,000, they stopped the possibility of withdrawal and asked me to write to the support email. I wrote 2 letters to the mail that have not been answered to this day. Now there is $58,000 in the balance, which I still cannot withdraw.

My account is fully verified and I have not violated any rules. Please solve the problem.

Unseriöses Casino BC.Game Casino

Grund Kontolöschung

Betrag $58000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

vor 1 Jahr

Dear BC.Game Casino,

We remind you to send the requested evidence regarding this dispute.

Thank you for your cooperation.

izitort

vor 1 Jahr

The manager of the Bc Game casino wrote that he would send a letter with evidence on Saturday morning. did you receive a letter with evidence and can you confirm that I was blocked on merit or did you not receive evidence from Bc Game casino?

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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