Beschwerde #727 BC.Game Casino

Passed Advanced KYC and then my account was locked

Von XxHeretic666xX

vor 11 Monaten

Sometime about a month ago I won right around 20,000 USD on BC.game. I went to withdraw some of it and I was informed I couldn’t until I passed Advanced KYC. It took me a little while to get all of the required documentation together but I did and I submitted it and passed their Advanced KYC. My withdrawal and tip permissions were still blocked and I contacted customer service about the issue and I was told that it could take a few hours or a few days. And then 3 hours later my account was locked and I can no longer access it. They want unrealistic things like screenshots of every crypto transaction I’ve ever done with BC.Game. Seriously, that is not easy to accomplish as I play on other sites and I do other things with crypto. Also, the way transactions are listed leaves a lot to be desired in terms of readability. And I have multiple wallets from which I have sent crypto to or from BC.Game.

I find it awfully strange that they wait until I passed their Advanced KYC to lock my account for whatever reason. I just want my account unlocked and to be able to withdraw my winnings and I’ll never play there again.

Could someone please help me with this?

Unseriöses Casino BC.Game Casino

Grund Kontolöschung

Betrag $20000

Diskussion

AskGamblers

• Support Team

vor 11 Monaten

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

vor 11 Monaten

Dear @XxHeretic666xX,

Rest assured that the AskGamblers Complaint Team is in contact with the BC.Game Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

XxHeretic666xX

vor 11 Monaten

I want to respectfully clarify that I do not have multiple accounts myself. However, my wife and my roommates also use the same household internet connection and, on occasion, we may have used shared devices (such as a tablet or computer) to access our personal accounts.

I understand that this might have triggered your security systems, and I truly apologize for any confusion this may have caused. We each maintain separate accounts and play individually. I would be happy to provide any additional verification or documentation you require to prove this (ID verification, proof of address, etc.).

Please let me know if there is any way to resolve this situation and restore access to my account. I value fair play and fully respect your terms and conditions.

Thank you for your understanding and assistance.

XxHeretic666xX

vor 11 Monaten

I received an email that said

“ Dear customer,

Thank you for contacting us. We regret to inform you that after a thorough review of your account activity, it has been determined that you have violated our Terms of Service by engaging in prohibited techniques. This action is strictly prohibited and undermines the integrity of our website.

As a result, your account has been permanently locked. This decision is final and in accordance with our Terms of Service - which all players agree to adhere to upon registration.

We take these matters seriously to maintain a fair and secure environment for all our players. Please note that the decision to permanently lock your account has been made after a thorough and fair investigation.

We appreciate your understanding of our policies and thank you for your cooperation. Stay safe.

Best regards,

The BC.GAME Team Allen”

I had to look up what “prohibited techniques are. Turns out they tell you this when they think you have multiple accounts. I have roommates whom I have referred to your website, whether they used my link or not we all play on the same internet and my wife uses my phone to play on her account as well. So how are you going to want people to refer others and then punish them for it?

Like I said, I just want my win. I’ve convinced all of my roommates to not get back on the website until this drama is done. I’ll never play on here again.

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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