Beschwerde #69 BC.Game Casino

Issue with BC Game support and fund blockage

Von 0x1337

vor 2 Jahren

I am writing to report a critical issue with BC.Game, is an online casino platform where my account has been locked, preventing access to over $10,000 in funds. Despite following all KYC verification procedures meticulously, my account remains inaccessible. Furthermore, I have been informed that my account is permanently locked due to alleged rule violations, yet I have not received any specific details regarding these accusations.

Background

Platform: BC.Game

Username: 0x1337

Email Address: <removed>

Account Balance: Over $10,000

Date of Account Lock: May 29

Detailed Account of the Issue

Initial KYC Request:

BC.Game requested that I complete the Know Your Customer (KYC) verification process.

I submitted all required documents promptly, and KYC approved. Success email delivered!

Verification Process:

Despite providing all requested documentation, the verification process faced unexplained delays.

I contacted BC.Game customer support multiple times to inquire about the status of my verification, but received vague and non-committal responses.

Permanent Account Lock Notification:

On May 29, I was notified that my account had been permanently locked.

The reason provided was a violation of BC.Game's rules, but no specific details or evidence were given.

My attempts to seek clarification and further information about these alleged violations have been consistently ignored or inadequately addressed by BC.Game support.

Current Status:

My account remains permanently locked.

Over $10,000 of my funds are still held in the account, inaccessible to me.

Attempts to Resolve the Issue

Contacting Customer Support:

I have reached out to BC.Game's customer support via email and live chat numerous times.

Each time, I have requested detailed information about the alleged rule violations and the status of my KYC verification.

The responses have been unhelpful, providing no concrete information or resolution.

Escalation Efforts:

I have requested to escalate the issue to higher authorities within BC.Game.

These requests have either been ignored or met with the same generic responses.

Impact and Concerns

Financial Impact: The locked account contains over $10,000 of my funds, causing significant financial distress.

Lack of Transparency: BC. Game's failure to provide specific reasons for the account lock or evidence of any rule violations raises serious concerns about their transparency and fairness.

Procedural Delays: The extended and unexplained delays in the KYC verification process have exacerbated the situation.

Request for Assistance

I kindly request AskGamblers to intervene and assist in resolving this issue. My specific requests are as follows:

Immediate Review: A thorough and expedited review of my account and the KYC verification process.

Clarification and Evidence: Clear, specific details about the alleged rule violations that led to the permanent account lock.

Release of Funds: The immediate release of the over $10,000 held in my account if no substantial evidence of wrongdoing is provided.

Conclusion

I have been a responsible and diligent user of BC.Game, adhering to all their requirements and procedures. The sudden and unexplained account lock, coupled with the substantial amount of funds involved, has placed me in a difficult situation. I seek AskGamblers' support to address and resolve this matter with BC.Game promptly and fairly.

Thank you for your attention to this critical issue. I look forward to your assistance in resolving it.

Best regards,

Support answer:

"Dear customer,

Thank you for contacting us. We regret to inform you that after a thorough review of your account activity, it has been determined that you have violated our Terms of Service by engaging in prohibited techniques. This action is strictly prohibited and undermines the integrity of our website.

As a result, your account has been permanently locked. This decision is final and in accordance with our Terms of Service - which all players agree to adhere to upon registration.

We take these matters seriously to maintain a fair and secure environment for all our players. Please note that the decision to permanently lock your account has been made after a thorough and fair investigation.

We appreciate your understanding of our policies and thank you for your cooperation. Stay safe."

Unseriöses Casino BC.Game Casino

Grund Kontolöschung

Betrag $10000

Diskussion

AskGamblers

• Support Team

vor 1 Monat

AskGamblers Complaint Team has been in direct communication with the BC.Game Casino management over the past couple of weeks in an attempt to reach to a fair and justified decision, based on rock solid and unambiguous proofs.

Unfortunately, AskGamblers Complaint Team has not been provided with enough valid evidence on behalf management of BC.Game Casino which could prove the accusations in general and breaching specific bonus/casino term/s in particular. Therefore we have no other option but to close this complaint as Unresolved, and recommend to the player to forward their issue directly in front of the relevant regulatory body responsible for BC.Game Casino. As soon as AskGamblers Complaint Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

0x1337

vor 1 Monat

I note that BC.Game continues to bypass public transparency by communicating only via private emails.

I want to reiterate to the AskGamblers Team:

Consent for Disclosure: I have explicitly given my consent for any "evidence" or logs to be shared here publicly. There is no privacy reason to keep this data hidden.

Right to Reply: If BC.Game provides technical data to AskGamblers, I request that this data be shared with me so I can review it. A casino cannot be the judge and jury by providing "proofs" that the player isn't allowed to see or contest.

The Unrelated Funds: BC.Game still hasn't explained on this thread why they confiscated my entire balance (including BCD and other gains) instead of only the disputed amount.

I am waiting for AskGamblers to review their "documentation" and I hope the team will demand that BC.Game justifies why they are hiding these logs from the person they are accusing.

BC.Game Casino

• Representative

vor 1 Monat

Dear AskGamblers Team,

Please check your email kindly.
We have replied to you again. We are willing to provide any additional supporting documentation if needed.
Sincerely looking forward to your reply.

Best Wishes,
BC.Game Team

0x1337

vor 1 Monat

Dear AskGamblers Team,

BC.Game claims to have sent 'all relevant details and evidence' privately to AskGamblers. I do not accept this lack of transparency.

If this evidence actually exists, I demand to see it. I have already stated that I give my full consent for these proofs to be made public. If the casino is telling the truth about a 'software exploit', they should have no problem showing the specific game logs and bet hashes that prove it.

Keeping evidence 'private' is a common tactic to avoid being challenged on technical grounds. I request that AskGamblers asks BC.Game to provide these proofs directly in this thread, as I am ready to refute any false claims with my own account history.

I also remind the team that BC.Game has still not explained why my unrelated funds (BCD and previous winnings) were confiscated along with the disputed ones.

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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