Beschwerde #170 BC.Game Casino

BC Game suspend my Account to withdraw

Von elmisterioso

vor 1 Jahr

Since already one year i tried to withdraw, but it shows always:

Your fiat withdraw and tip permission have been suspended. If you have any questions, please contact us.

If i will contact them in chat,they always only give me Email Adress [email protected] with these details to write:

Please send an e-mail to [email protected] together with the following information:

Subject: Request to Enable Withdrawal Permission

1. Registered Email Address (if any)

2. Registered Phone Number (if any)

3. Screenshot of deposit proof from the main source of funds

4. BCGame Username or UID

5. Commonly used IP Address

6. Commonly used device

Note (1) - The email must be sent from the email address registered to your BCGame account

Note (2) - Phone number must include the international code format, e.g., (+XX)XXXX-XXXX

Note (3) - If you deposited through Crypto, the deposit screenshot must include TXID information

Have already done this several times, no answer..

On this Account, there are 877$.

Fully verified is the account already, if they need any more, no Problem. But there is no response from them... So please help me

Unseriöses Casino BC.Game Casino

Grund Abgelehnte Auszahlung

Betrag $877

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

elmisterioso

vor 1 Jahr

Ok ty, have siccessfully withdrawn and money is on my account🙂 thanks a lot to askgamblers for mediation👍🏽👍🏽

BC.Game Casino

• Representative

vor 1 Jahr

Please ignore the previous message, Your account is normal now you can try and withdraw.

Best Regards
Panda - BC.GAME

BC.Game Casino

• Representative

vor 1 Jahr

Hi,

We will coordinate with the email support and get back to you via email.

Best Regards
Panda - BC.GAME

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

BC.Game Casino Beschwerden

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Deposit of 500 not credited after 100 hours ticket 9972581

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Despite multiple contacts with Live Support (Ticket #9972581), agents Karthik and Jonell have failed to provide a resolution or escalation after more than 4 days (+ 100 hours).

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"Hello AskGamblers Team,

I am a Level 16 player at BC.GAME. My User ID is 95081103. I am filing this official complaint because my deposit of 10,000 BDT has not been credited to my account for 11 days, which is unacceptable.

Deposit Details:

User ID: 95081103

Deposit Date: April 2nd, 2026

Amount: 10,000 BDT

Order ID: F-1861382573969390662

Ticket ID: 9925598

KYC Status: Fully Approved and Verified (Proof attached)

Problem Summary:

I have fulfilled all requirements, including waiting for the 7-day investigation period. My KYC is fully approved, and I have provided the official Bkash payment receipt and transaction history multiple times. However, my deposit is still stuck in "Manual Review."

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-My KYC has already been fully verified/confirmed.
-My balance is clearly visible in my account.
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So, at the moment:

- my funds are visible,
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I am asking BC.Game to provide one of the following immediately:

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This situation is extremely concerning. I followed all the rules, completed KYC as requested, and then my account was blocked without any communication, while a significant and legitimate win remains unpaid.

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my deposit to the BC.Game account,

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Subject: New Complaint – Account Restriction at BC.Game Casino

Hello AskGamblers Complaint Team,

My name is < name removed > and I would like to submit a new complaint regarding BC.Game Casino. This issue is different from my previous complaint which was rejected.

For the past 10 days, my account has been restricted without any clear explanation from the casino. I have contacted their support team but have not received a satisfactory response or timeline for resolution. This restriction prevents me from accessing my funds and using my account normally.

Details:

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