Beschwerde #438 BC.Game Casino

BC.Game account locked for no reason

Von thAYOR

vor 1 Jahr

My BC Game account was locked with a message saying user account risk when my account was never at risk in December 2024.

I attempted to reach out to customer support for several days, but I either experienced abrupt chat terminations or received responses that were irrelevant. In January, I decided to follow up again and was instructed to send an email with specific details to verify my ownership of the account. I complied with all their requests, providing my IP address, proof of the devices I regularly use to access the casino, my username, and deposit evidence. They informed me it would take 10–15 business days to receive a response.

After waiting more than 15 business days, I finally received a reply, which felt automated and entirely unrelated to my inquiry. It addressed withdrawal issues when I was specifically asking to have my account unlocked. Frustrated, I sent another email but received no reply. I cannot recall exactly how many emails I sent, but I kept trying to get in touch. Eventually, I received another response stating that the email address I used to contact them was not registered to my account.

I then contacted customer support to clarify that this email was indeed the one associated with my account. After further investigation, the agent explained that my account was registered via Google sign-up, so the email wasn’t “bound” in the system. I raised the point that it was strange that I could open a new account using the same email, but that concern was ignored.

I sent another email, and after waiting another 15 days, I was told that I needed to provide proof of my most recent transaction along with a voucher receipt for an account I haven’t used in three months. In my previous emails, I had already stated that the transaction I recalled might not be the most recent, but that was the only one I could remember.

I am now extremely frustrated with this ongoing process. I just want my account unlocked and to finally resolve this issue. Please help me get my account back.

Unseriöses Casino BC.Game Casino

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Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

thAYOR

vor 1 Monat

I have gotten my account back and I can login. Thank you

AskGamblers

• Support Team

vor 1 Monat

Dear @thAYOR,

Kindly note that we have forwarded to you via private message casino's post.

Dear BC.Game Casino,

Please do not post private info directly on the thread, but do post it as attachment.

Thanks in advance for your cooperation.

BC.Game Casino

• Representative

vor 1 Monat

Thank you for your patience.

We have received feedback from the recovery team, and they have changed your linked email address from< removed > to < removed >, as per your request.

They mentioned that this was done according to your email request. Please contact us again if you have any questions.

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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