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4Kingslots Casino - Casino is holding my winnings

GELÖST

Beschwerde-Info

Unseriöses Casino

4Kingslots Casino

Betrag

$ 3425

DariBo Weißrussland
Veröffentlicht am 2. Januar 2022

Good day! I am still unable to resolve the issue with 4Kingslots casino on my own, so I am asking you for help.

On November 05 and 09, I uploaded the following documents to my account: passport, bank statement photo, Skrill account photo.

On November 10, 4Kingslots gave me the good news - my documents and account have been verified.

On November 12, the $ 1000 pending withdrawal was successfully processed.

On November 16, I put the rest of my funds on withdrawal, which as of today have not yet been received by me.

On December 22, I sent an official claim to the casino, as the withdrawal was delayed for more than a month. And on the casino website in the public domain in the "Withdrawal" section, there is information according to which the withdrawal of funds to the Skrill payment wallet is carried out instantly. I, as a casino client, have the right to regard this information as a public offer.

On December 23rd, the casino informed me that my withdrawals are pending.

On December 28, I asked again, when can I receive my money in the amount of $ 3425? There is no answer from the casino, as well as my funds.

I ask you to help me get my funds in the amount of $ 3425.

Thank you in advance.

DariBo Weißrussland
Veröffentlicht am 5. Januar 2022

The casino on January 03, 2022 provided me with the option of withdrawing $ 425, the remaining $ 3000 is still being processed. I ask the casino to process the withdrawal of $ 3000 in the near future. Thank you in advance.

AskGamblers
Veröffentlicht am 7. März 2022

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.