This is what I call professional and responsible Customer Support.
Keep up the good work!
chiro submitted a complaint.
Payout from Rome Casino
I won $1500 between April 11th and the 13th, and keep getting the run around. I have patiently waited the 18 business days for my withdrawal to go through, but still nothing. If you are wanting a fast payout, Rome Casino is not the way to go. Maybe others have had a quicker turnaround.
If you send me your details, I will investigate this delay for you. Can you please email me at firstname.lastname@example.org?
There is no reason for alarm, our players always get paid in full, allow me to query the Casino on your behalf.
Reply was sent to your email address
I am still waiting for your reply.
You withdrawal is being approved, there are no problems with it, I will email you an exact date.
I know it has been approved, it was approved a month ago. Now I am just waiting to get paid.
I got your reply in my email on the 14th. I just want to make sure others are aware of the amount of time it takes to resolve something with Rome Casino so I am going to post here also.
Also, the deadline I was promised from the casino was May 10th. Obviously I haven't been paid yet and it is 6 days past the promised date.
I am not going to let this expire until I get paid
It is not going anywhere, no fear of that, all players are paid we are delayed and I know it is frustrating. I'm trying to get this resolved for you, I will have an update for you tomorrow.
Don't casinos have to have enough cash to cover any withdrawals? What happens if someone were to win the big jackpots?
Most recent communication between Noah and myself.
I want to make sure everyone is aware of how long it takes to get paid.
Thanks for the update. Just so you know, I am expecting there to be some type of "problem" to come up and for the payment to take even longer. I'm not holding my breath for any definite results at the moment.
On Tue, May 22, 2012 at 7:05 AM, Noah Williams
I'm very sorry and I understand the frustration. I'm sorry you had to wait this long. Good news are your withdrawal has been sent today. You should be seeing it in your account within a few days, I'm sure it will be there before the weekend. In any case it has been sent on its way.
Kind Regards and once again apologies for this terrible delay,
I received my withdrawal today, thank you for your help in getting this matter taken care of.
I'm very happy to hear it. I hope you enjoy it and again I'm sorry for the long process and hassle you had to go through with waiting, we all are.
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