Rome Casino - Withdrawal issues

UNRESOLVED
posted on April 25, 2013.

Withdrawal of $150 since 27/03/2013 is still on pending even after i had send in all the necessary document they requested.

posted on May 8, 2013.

Hi there,

My name is Noah and I work with Rome Casino. I'd like to help get this issue straightened out, if you could possibly send me your casino user name to [email protected] - I can investigate this for you and see what's what.

Kind Regards,

Noah W.

posted on May 8, 2013.

My casino username is kelvin888.. I hope you could help me resolve this issue asap. I kind getting impatient with it. Thanks

posted on May 8, 2013.

Hi Kelvin,

(This message was also sent to you by email)

Just spoke to the casino. Apparently there was a mistake, and they were waiting for you to make a deposit. They now did a double check and that is not required, so you should expect your withdrawal to be sent by Friday at the latest.

Kelvin, I'm really sorry about this, they had no intention on delaying your $150, many times they have players winning on free bonuses and not making the required minimal deposit and so they made this mistake with you, I know it doesn't help to hear this but that's what happened and they apologize and will send the winnings asap.

Please feel free to email me with any further questions / issues in the future.

Kind Regards,

Noah W.

posted on May 9, 2013.

Hi Noah,

So you mean i can get this matter done by this friday?

Best Wishes,

Kelvin Luo

posted on May 10, 2013.

Hi there,

I've been told the winnings have already been sent yesterday.

Kind Regards,

Noah W.