I won 20,000 dollars through this casino and now they refuse to allow me to withdraw the winnings. When I spoke with live help I was told I needed to play another $3000 play through then I would be able to start withdrawing the winnings at 1500 a week. I played this and once processing the withdrawal I had a question regarding the numbers they were requesting and was told to contact Angela. This is a copy of the message she sent back to me today: Hi Gwen,
You are not eligible to withdraw your balance since the entire balance was
accumulated from almost two years of free chips.
I have adjusted your balance to $150--- which is how much you ARE eligible
to withdraw from a free chip.
Also, you must deposit in the current calendar year in order to make a
withdraw from a free chip, so keep that in mind as well.
If you do decide to deposit and then withdraw the $150 in your account, the
fee will only be taken once and you will just need your account number and
Please let me know if you have any more questions. I apologize for the
surprise but these rules are stated clearly in our Terms and Conditions.
I have made screen shots of my winnings and of conversations with the live help. I was never once told that they would take the winnings away. How disappointing this is to have won over 20,000 and to have them say nope sorry you can have $150. This is beyond unfair and dishonest. I hope someone will see how dishonest this casino is and save their time and money. Thank you. Gwen