Fenix Casino - Won't Pay 52,000 EUR of legitimate winnings! Beware!

UNRESOLVED
posted on September 19, 2015.

I won in November 2014 60,000 EUR in Fenix Casino 8000 was paid and this is it, they stopped paying and refuse to pay my winnings, ignore my emails and stole my money.

They are already blacklisted for this non pay at Gambling Grumbles (http:­//w­ww.g­am­bli­ngg­rum­ble­s.c­om/­Rep­ort­s/F­eni­x-C­asi­no_­Not­-pa­yin­g-t­he-­ins­tal­ments) but I continue to complain in order to be paid, hopefully askgamblers may help, I suggest all player not to even think to deposit money because if you win big they simply won`t pay you although they promise very nicely to pay like this email they sent

[email protected]
To Himawtee Alleear Apr 11 at 8:08 PM
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Dear Mrs Himawtee

Thank you for your email.
We appreciate your effort towards updating the forums. Thank you for collaboration.

Please be informed that your winnings will be processed in the amount of EUR 2,500.00 per month to your Neteller account as per your request.

Should you have any further questions please don't hesitate to contact us.

Best regards

VIP Manager
Kevin
Fenix Casino

posted on September 22, 2015.

Dear Robarty66,

We report as following the previous response:

Dear M

Thank you for your emails.

We would like to inform you that we have not received the funds from Casino for Me, nor do we expect to receive them. Nevertheless, we have issued €6,404.00 from our own fund to your new Fenix Casino account and we subsequently paid out €6,000.00. Because Casino for Me never transferred the funds, we cannot consider the amount which we credited to you as real cash, therefore the winnings from it technically do not exist. After significant discussions, we have decided to void all winnings. We hope that since you did receive the most of your initial withdrawal that you made in Casino for Me, this will not result in any ill will towards Fenix Casino. We are under new management, meaning there is a separate operation which has no contact with the one in Casino for Me.

We understand that you might be disappointed in this decision. If for whatever reason you would like to know more, please contact Casino for Me management directly.

Kindest regards,
Fenix Casino

posted on September 24, 2015.

You are lying You are lying you are liers.

The we didnt receive the money issue was already discussed and we agree you pay the money, I showed the email above confirming this and your condition was to remove the bad reports from the forum, the bad reports were about the we didnt receive the money stupid excuse, you should be ashamed to raise this issue again moreover it was already agreed that you pay in full and email above prove it. I insisted to get an email from you and not only words on the phone but I see that even an email that all the world can see, you still play your games in order not to pay winnings to players. you should be ashamed and I don't know how you are still in business

This issue was already discussed and agreed you pay in full.



The money was won at your casino and not at Casino For Me.

The money was cash and you did receive the money from casino for me it is actually same owners same casino. and even if you dont admit it you did receive the money,

I have a confirmation email you did receive the money from casino for me and I show here the confirmation saying it is cash and I am free to play it.

I played the cash at your casino Fenix and won the 60,000 EUR why are you lying

Dear Mr. H

Thank you for choosing Fenix Casino!

Please accept our apologies for the delay in transferring of your funds from Casino For Me. However, if you will log into your Fenix Casino account, you will find that the sum of 6,364.00€ has been added to your balance as agreed. As this balance is unaffected by bonus conditions, you can freely play any game you desire, giving you a chance to increase your winnings. You will find that Fenix Casino has several games and gaming providers that were not a part of Casino For Me, and we are certain that many of them will become your new favourites.

Should you have any questions, please don't hesitate to contact us.

Kindest regards,
Fenix Casino Finance Department


Just to explain the situation here, casino for me closed down and I had 6000 EUR at Casino For Me, Casino For Me told all players the balance will be transfered to their new casino Fenix Casino. After running after Fenix and casino for me for a month I finally manage to get the transfer done to Fenix casino and email above confirming the money arrived and that it is cash and I am free to play or cashout. I chose to play because I trusted your brand, what a big mistake I made.

Trying to deny the winnings after the transfer was done is stealing no other word. You stole the money from me giving excuses that god knows how you find and create.

2 times you lied. First lie was saying the money is cash you are free to play it.

Then you asked me to remove the complaint from forums saying you will pay in full as mentioned in email above - it was the second big lie. I am waiting to hear the third lie.

Here is again the email confirming we agreed you pay in full

[email protected]
To Himawtee Alleear Apr 11 at 8:08 PM
This message contains blocked images.Show Images Change this setting

Dear Mrs Himawtee

Thank you for your email.
We appreciate your effort towards updating the forums. Thank you for collaboration.

Please be informed that your winnings will be processed in the amount of EUR 2,500.00 per month to your Neteller account as per your request.

Should you have any further questions please don't hesitate to contact us.

Best regards

VIP Manager
Kevin
Fenix Casino