Serious Payment Problem With Fenix Casino

RESOLVED
tredders United Kingdom
posted on September 22, 2015.

Hi , I won at Fenix casino in early July and have been trying to get paid ever since for the first 3 weeks they just said it was coming this was via live chat then they said my account needed validating so i did that , then live chat said i was a priority to be paid next this was in August and everytime i go on live chat they tell me to email support at fenix and i will be paid . Twice on live chat once i asked about payment they just cut me off so i am just going round and round in circles . There is no phone number and no response to any emails at either of the live chat emails they suggest . Please advise me how to get help it's daylight robbery , I attach emails from live chat where the live chat says they have new owners but this is in August ?? Merci

posted on September 24, 2015.

Dear Tredders,

We confirm that the payment has now been issued.

Should you need any further help do not hesitate to contact us at any time.

Best Regards,
Fenix Casino

tredders United Kingdom
posted on September 24, 2015.

Thank you for publishing my complaint today i got a transfer to my Netteler from Fenix because of this exposure but not the full amount so please dont close the complaint yet. I had £1300 to withdraw and they said i could only withdraw £1000 at a time , so thats been paid but im still waiting for the £300 .

posted on September 25, 2015.

Dear Tredders,

Please note that your withdrawal requested on the 24th of September has now been paid. Should you need any further help do not hesitate to contact us.

Fenix Casino

tredders United Kingdom
posted on September 28, 2015.

Hi Ask Gambler,

Fenix have now paid in full since your exposure so i thank you for being there and shinning the torch on this company.
Tredders

AskGamblers
posted on September 29, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.