VulkanVegas Casino

Bom No dia 23 05 23 pedi um saque no valor de 1900 reais no vulkanvegas o mesmo dividiu em dois saques sendo um de 1000 e outro de 900 reais, até aí ok, passando dia 24 cancelaram meu saque de 900 reais mas.continuou valor na conta, no dia 25 sumiu o outro saque de 1000 reais e ficou em processamento (sempre que sai da conta pagam na hora).

E isso não ocorreu saiu os 1000 da conta e ficou la em processamento e ficou soh os 900 que cancelaram dia 26 nda de receber aí tinha os 900 na conta comecei jogar como na imagem, já no dia 27 cancelaram meu saque de 1000 sendo que já tava em processamento e tinham retirado o valor da conta aí pra minha surpresa entro no chat informando o problema me informam que eu usei o saldo dos meus 1000 reais que evaporou da conta, mentira, com as provas das rodadas jogadas e foto das transações do dia 23 dia do saque com saldo de 1900 na jogada e na jogada seguinte do dia 26 meu primeiro giro com saldo de 900.

Após 3 horas de atendimento com o atendente Eduardo o mesmo verificou jogada por jogada e confirmou o erro ocorrido o mesmo passou pro setor financeiro q desde então não dão resposta e não devolvem meu saldo real que retiraram da conta e não pagaram, msm assim por diversos atendentes me informaram que eu joguei o saldo impossível como na foto um giro 1900 no seguinte giro 900 de saldo 3 dias depois desde então os atendentes me informam a mesma resposta e nunca retornam meu saldo, informando que tá no setor responsável pra verificar onde tá bem nítido onde já verificaram e não me dão meu dinheiro. 

Tive que recorrer aqui pra tentar resolver pq estão tentando me enrolar ao máximo pra que eu desisto e saio prejudicado por um erro interno.

Fiz um depósito via pix no valor de 50 reais para minha conta no casino vulkan vegas.

O depósito foi feito no dia 15/03/2023 e até hoje não foi creditado e nem recebi o estorno do meu dinheiro.

Entrei em contato diversas vezes com o apoio ao cliente e eles apenas dizem que é para aguardar que o meu caso já foi encaminhado para o departamento responsável.

Porém hoje vai completar 21 dias de espera e não foi resolvido, sendo que o tempo de espera para o depósito ser creditado é de 72h, (assim eles me informaram).

Ssó peço que resolvam isso, por favor

Abaixo as capituras de tela mostrando o comprovante do depósito e os dados da minha conta no casino.

Obs: eu já depositei outras vezes nesse casino e sempre foi creditado em instantes.

Hello,

I have been a long-term verified player at Vulkan Vegas since 2020. I have never had any issues or violations.

On 06.12, the casino flagged my account due to a single login showing an Austrian IP address. I live in Slovenia, close to the Austrian border, and I use mobile data on my telephone, which sometimes routes traffic through neighboring countries. This is a known and common issue and does not represent VPN usage. It's something that happened one time without my power to control it.

I clearly stated that I was not in Austria and did not use any VPN.

The casino never provided any proof of VPN usage or any evidence of wrongdoing.

Instead of presenting evidence, the casino offered to unlock my account only if I agree to void my full balance (€3488) and accept only €250 as their ''good gesture'' to me. This feels like pressure to give up my winnings without any valid justification because I won too much and they dont like it.

My balance was obtained through correctly completed bonus wagering and subsequent gameplay with real money, which is fully legitimate. On the day of the accusation, my balance was 500€. Over the course of the day till today, I managed to win up to 3488€.

I kindly ask AskGamblers to review this case and request the casino to:

Provide evidence of any real violation (if it exists), OR

Release my full legitimate balance of €3488.

Thank you for your assistance.

Hi Askgamblers,

I am submitting a formal complaint regarding Vulkan Vegas Casino and a withdrawal that has been unjustifiably delayed.

I requested a withdrawal from my Vulkan Vegas account to my bank, and the casino informed me that withdrawals are processed within five (5) days. However, it has now been six days, and I have still not received the funds in my account. I have contacted their support team, but I have not received a clear explanation or resolution.

Details:

* Withdrawal amount: 9,012.00 Php

* Withdrawal request date: 11/04/2025

* Payment method: BANK

This delay is causing significant inconvenience, and I believe the casino is failing to meet their stated processing time. I am kindly requesting AskGamblers to assist in resolving this issue and ensure that my withdrawal is released as soon as possible.

Thank you for your time and assistance. I am hoping for a prompt resolution.

Kind regards,


Hello AskGamblers,

I’m filing this complaint due to an unresolved withdrawal issue with Vulkan Vegas Casino.

📌 Key details:

• Username: <email address removed>

• User ID: 67200605

• Amount: 30,000 DKK (~4,000 EUR)

• Withdrawal Method: Skrill (fully verified)

• Date of Withdrawal Request: 15 July 2025

• Transaction ID: 3096dc02-ef84-47d7-a880-5fc972d1f27e

📖 The full story:

On 15 July 2025, I requested a withdrawal of 30,000 DKK via Skrill from my fully verified Vulkan Vegas account. This balance is 100% real money, with no active bonuses or wagering restrictions.

Prior to this, I had attempted a withdrawal to my Revolut account, but that was declined due to Revolut no longer supporting transactions from Vulkan Vegas. I immediately submitted the same request via Skrill, which is fully verified and has been added as my preferred withdrawal method.

Since then:

• I’ve contacted their support several times

• Responses have been vague and unhelpful

• At one point, the chat was closed abruptly while I was still seeking clarification

According to the casino’s published Terms & Conditions, withdrawals in this amount range should be processed within 5 business days. As of 23 July, no money has been received and no concrete updates have been provided by the casino.

📎 Proof provided:

• Screenshot of account balance showing 30,026.62 DKK

• Transaction ID

• Will provide Skrill verification and chat logs if required

This is a significant amount of money, and the lack of transparency and delay is unacceptable. I kindly ask AskGamblers to assist in getting a resolution and ensuring that the casino honors its stated withdrawal policy.

Thank you for your attention.

Kind regards,

<full name removed>

I am submitting this complaint regarding a €500 withdrawal from Vulkan Vegas, requested on June 9 and marked as “successful”.As of today (June 17), I have still not received the funds in my bank account (Paysera).

I contacted the casino’s support team multiple times. On June 13, they informed me that the case was sent for investigation. Since then, I have not received any updates.

Meanwhile, I contacted my payment provider (Paysera), and they officially confirmed that no such transfer has been received and that nothing is pending in their system.

It has now been over 7 business days, which is not acceptable for a standard bank transfer. I am left without access to my funds and without proof that the casino actually sent the money.

I kindly request AskGamblers to assist me in resolving this issue and getting my €500 withdrawal successfully completed.

Thank you in advance.

I have a number of withdrawals with this casino, all of them using cryptocurrency, that are delayed.

The total amount in dispute is €747.

The terms and conditions in the website state that withdrawals up to €1000 will be approved and processed within 5 business days. I made a withdrawal request on November 13th, then on the 15th, my withdrawals changed to the status "in progress", meaning it had been approved.

When I enquired I was then shocked to be told by the casino that I would have to wait a FURTHER 5 business days for the "external payment provider" to process my withdrawals. There is nowhere in the terms and conditions in which it's stated that payments are done by an external provider, and there is nowhere in the terms and conditions in which it's stated that there's a FURTHER 5 business day waiting period. My withdrawals changed to the "in progress" phase on November 15 at 13:01 (I can see the time the status changed on my payment history) so I waited like a fool until 13:01 yesterday and lo and behold I was told to wait further until the day was over. I even asked for a guarantee that the withdrawals would be done by the end of the day but there was no guarantee given. What absolutely angers me is that the casino never mentioned this further 5 business day period for the processing of withdrawals (worse, this is crypto and not a bank withdrawal) in the terms and conditions. The agents were just saying things without anything to back it up. As predicted, the day ended and I still didn't get my funds. So I enquired again and the agent said I'd get feedback in 2-3 hours. I then came back six hours later (because I fell asleep) and the agent was absolutely useless. They couldn't tell me why my withdrawal had not been processed in the allotted time, and when it would be processed. It was the most useless chat of my life and screenshots are attached along with screenshots of other chats.

There is one final point that is important to mention: when the casino agents say that the casino can't affect a withdrawal when it's in the "in progress" stage they are lying, because you can still ask them to cancel that withdrawal though it is apparently being processed by an "external payment provider". I once did this when a withdrawal had been "in progress" for days and I really wanted to bet. Furthermore, before the 5 business day period elapsed, the agents assured me that if it elapsed then they would send a notification to the provider about my withdrawal but now the agent actually said they don't know who the external provider is, and said they don't know when it will be done. Furthermore, this very same agent offered to cancel my withdrawals, showing to me that this is just predatory behavior by this casino, as can be seen in the screenshots of the chats. I just want my withdrawals so I can move on. I am fully verified, and I have previously withdrawn from this casino. As stated earlier, the money in dispute is €747.

Hello, I would like to report a problem with withdrawing funds from Vulkan-Vegas Casino. I've been waiting for 15 days. The first withdrawal was rejected after a few days of processing through the system. After another withdrawal request, I waited for several more days and I did not receive the funds. There were no such problems before. Can I ask for help? Transaction number 35c27582-921a-4744-8466-1d8cbd0fcf53 < full name removed >